Important Due to Covid-19, processing times for passports are taking longer than normal for both standard and expedited services.

Expedite Your Passport at the
San Juan Passport Agency

If you applied for your passport in Puerto Rico and haven't received it yet, please call 1-877-487-2778 or 1-888-874-7793 (TDD/TTY).

All acceptance facilities in Puerto Rico remain closed. We will provide an update when acceptance facilities are allowed to resume passport service. Customers living in Puerto Rico needing passports should call 1-877-487-2778 or 1-888-874-7793 (TDD/TTY) for further assistance and guidance.

The San Juan Passport Agency expedites passports for citizens of the United states and non-citizen nationals who plan to travel within 14 days or who will travel within 28 days and need both a passport and a visa. In order to submit your application form and supporting documents at the San Juan regional agency, you first need to make an appointment by calling 1-877-487-2778.

You should visit a passport acceptance facilities in Puerto Rico for routine and expedited passport service applications when applying for a first time passport or a passport for a minor. Standard service time is 10-12 weeks door-to-door and expedited processing is 4-6 weeks.

If you are not traveling within 14 days you must apply in person at a passport application acceptance facility in Puerto Rico.

San Juan Passport Agency
Centro Gubernamental Minillas
Torre Norte, Piso 9
Avenida Jose de Diego, Parada 22
San Juan, Puerto Rico 00940

Hours of Operation

7:30 a.m. to 2:00 p.m. (Atlantic Time)
Monday through Friday
Excluding Federal Holidays

Automated Appointment Phone Number

(Available 24 hours/7 days)
1-877-487-2778

COVID-19 UPDATE: This agency is currently processing passport applications. To prevent the spread of COVID-19 and protect both workforce and customers, agencies are currently limiting in-person appointments to customers who are traveling internationally in the next 72 hours (3 business days) due to a life-or-death emergency.

Life-or-death emergencies are serious illnesses, injuries, or deaths in your immediate family (parent, legal guardian, child, spouse, sibling, and grandparent) that require you to travel outside the United States within 72 hours (3 business days).

You can apply for routine service and expect to receive a passport in 10-12 weeks. You also have the option of paying an additional fee for expedited service to receive your passport in 4-6 weeks.

Map

What to Bring

Appointment confirmation number
Proof of international travel
Completed forms
All required supporting documents (including one photo and a front and back photocopy of identification)
A major Credit Card, Debit/Check card (not ATM cards), Check, Bank Draft, Cash (Exact Change), or Money Order to cover the application and expedited fees

Processing Times

Will call service is offered for life/death emergencies and immediate travel abroad (leaving within 8 business days). Pickup will be based on travel plans. For all other customers, passports will be issued within 8 business days of applying at the agency. You will be informed of how the passport will be sent during your appointment.

How to Get to the San Juan Passport Agency

Car :

Driving from the South (including Caguas, Ponce, and Guayama): Take Expressway PR-52. Continue onto PR-18. Merge onto PR-22 Expreso De Diego. Take exit 0A Calle Pavia (last exit before tunnel). Go up to the light and cross Avenida Ponce de Leon (PR-25) onto Avenida Jose de Diego straight ahead. The Minillas Government Center will one block up on your left across the street from the Puerto Rico Museum of Art.

From the West (Bayamon, Arecibo, and Aguadilla): Take Expressway PR-22 (TOLL) Expreso De Diego. You will pass Plaza Las Americas mall on your right and when the road forks, stay on the left on the lanes going to San Juan and Santurce. Stay in the center or right lanes. Take exit 0A Calle Pavia (last exit before tunnel). Go up to the light and cross Avenida Ponce de Leon (PR-25) onto Avenida Jose de Diego straight ahead. The Minillas Government Center will one block up on your left across the street from the Puerto Rico Museum of Art.

From the East (Fajardo and Humacao): Take road PR-3. Take exit on left for PR-66 (Toll). PR-66 becomes PR-26 Expresso Baldorioty de Castro. Pass the airport on your right. Exit on the side street (marginal) for Calle San Jorge (C. San Jorge). Pass the first light (calle San Jorge). Pass the second light (calle Del Parque). Make a left on the third light (Avenida Jose de Diego). Go over the overpass. The Minillas Government Center will be on your right across the street from the Puerto Rico Museum of Art.

From the Airport: Take PR-26 Expreso Baldorioty de Castro west towards San Juan. Exit on the side street (marginal) for Calle San Jorge (C. San Jorge). Pass the first light (calle San Jorge). Pass the second light (calle Del Parque). Make a left on the third light (Avenida Jose de Diego). Go over the overpass. The Minillas Government Center will be on your right across the street from the Puerto Rico Museum of Art.

From Old San Juan, including the cruise piers: Take PR-1. Merge onto PR-26 Expresso Baldorioty de Castro. Exit Avenida de Diego. At the light (Avenida de Diego) make a right. The Government Center will be on your right across the street from the Puerto Rico Museum of Art.

Public Transportation (Bus): You can take Bus A5 from Ponce De Leon Avenue or B21 from the Condado area. The Minillas Government Center is located at Stop 22 (Parada 22) in front of the Puerto Rico Museum of Art.