Expedite Your Passport at the
San Juan Passport Agency
If you applied for your passport in Puerto Rico and haven't received it
yet, please call 1-877-487-2778 or 1-888-874-7793 (TDD/TTY).
All acceptance facilities in Puerto Rico remain closed. We will provide
an update when acceptance facilities are allowed to resume passport
service. Customers living in Puerto Rico needing passports should call
1-877-487-2778 or 1-888-874-7793 (TDD/TTY) for further assistance and
guidance.
The San Juan Passport Agency expedites passports for citizens of the
United states and non-citizen nationals who plan to travel within 14
days or who will travel within 28 days and need both a passport and a
visa. In order to submit your application form and supporting documents
at the San Juan regional agency, you first need to make an appointment
by calling 1-877-487-2778.
You should visit a
passport
acceptance facilities in Puerto Rico for routine and expedited
passport service applications when applying for a first time passport
or a passport for a minor.
Standard
service time is 10-12 weeks door-to-door and expedited processing is
4-6 weeks.
If you are not traveling within 14 days you must apply in person at a
passport
application acceptance facility in Puerto Rico.
San Juan Passport Agency
Centro Gubernamental Minillas
Torre Norte, Piso 9
Avenida Jose de Diego, Parada 22
San Juan,
Puerto Rico
00940
Hours of Operation
7:30 a.m. to 2:00 p.m. (Atlantic Time)
Monday through Friday
Excluding Federal Holidays
Automated Appointment Phone Number
(Available 24 hours/7 days)
1-877-487-2778
COVID-19 UPDATE: This
agency is currently processing passport applications. To prevent the
spread of COVID-19 and protect both workforce and customers, agencies
are currently limiting in-person appointments to customers who are
traveling internationally in the next 72 hours (3 business days) due to
a life-or-death emergency.
Life-or-death emergencies are serious illnesses, injuries, or deaths in
your immediate family (parent, legal guardian, child, spouse, sibling,
and grandparent) that require you to travel outside the United States
within 72 hours (3 business days).
You
can apply for routine service and expect to receive a passport in 10-12
weeks. You also have the option of paying an additional fee for
expedited service to receive your passport in 4-6 weeks.
Map
What to Bring
Processing Times
Will call service is offered for life/death emergencies and
immediate travel abroad (leaving within 8 business days). Pickup will
be based on travel plans. For all other customers, passports will be
issued within 8 business days of
applying
at the agency. You will be
informed of how the passport will be sent during your appointment.
How to Get to the San Juan Passport Agency
Car :
Driving from the South (including Caguas, Ponce, and Guayama):
Take Expressway PR-52. Continue onto PR-18. Merge onto PR-22 Expreso De
Diego. Take exit 0A Calle Pavia (last exit before tunnel). Go up to the
light and cross Avenida Ponce de Leon (PR-25) onto Avenida Jose de
Diego straight ahead. The Minillas Government Center will one block up
on your left across the street from the Puerto Rico Museum of Art.
From the West (Bayamon, Arecibo, and Aguadilla): Take Expressway
PR-22 (TOLL) Expreso De Diego. You will pass Plaza Las Americas mall on
your right and when the road forks, stay on the left on the lanes going
to San Juan and Santurce. Stay in the center or right lanes. Take exit
0A Calle Pavia (last exit before tunnel). Go up to the light and cross
Avenida Ponce de Leon (PR-25) onto Avenida Jose de Diego straight
ahead. The Minillas Government Center will one block up on your left
across the street from the Puerto Rico Museum of Art.
From the East (Fajardo and Humacao): Take road PR-3. Take exit
on left for PR-66 (Toll). PR-66 becomes PR-26 Expresso Baldorioty de
Castro. Pass the airport on your right. Exit on the side street
(marginal) for Calle San Jorge (C. San Jorge). Pass the first light
(calle San Jorge). Pass the second light (calle Del Parque). Make a
left on the third light (Avenida Jose de Diego). Go over the overpass.
The Minillas Government Center will be on your right across the street
from the Puerto Rico Museum of Art.
From the Airport: Take PR-26 Expreso Baldorioty de Castro west
towards San Juan. Exit on the side street (marginal) for Calle San
Jorge (C. San Jorge). Pass the first light (calle San Jorge). Pass the
second light (calle Del Parque). Make a left on the third light
(Avenida Jose de Diego). Go over the overpass. The Minillas Government
Center will be on your right across the street from the Puerto Rico
Museum of Art.
From Old San Juan, including the cruise piers: Take PR-1. Merge
onto PR-26 Expresso Baldorioty de Castro. Exit Avenida de Diego. At the
light (Avenida de Diego) make a right. The Government Center will be on
your right across the street from the Puerto Rico Museum of Art.
Public Transportation (Bus): You can take Bus A5 from Ponce De
Leon Avenue or B21 from the Condado area. The Minillas Government
Center is located at Stop 22 (Parada 22) in front of the Puerto Rico
Museum of Art.
What to Do When You Arrive for Your Appointment at the San Juan
Passport Agency
- Arrive early to allow enough time to pass through building
security screening and metal detectors (weapons are prohibited).
- See the security officer at the entrance to the building on the
Promenade Level.
- The Officer will direct you to take the elevator to the 9th floor.
- Check-In at the Information Desk. Present your Social
Security Number or Appointment Confirmation Number to verify your
appointment.
- Receive your number, please be seated, and wait until your number
is called.
- When your number is called go to your assigned window. A passport
specialist will review your forms and supporting documents.
In a hurry? Get your passport expedited quickly.
Expedite Your Passport Now!
Comments: Have Your Say
Leave us a comment in the box below. Please do not include phone numbers or e-mail addresses.