Expedite Your Passport at the
San Juan Passport Agency

The San Juan Passport Agency in Puerto Rico assists travelers who need to obtain a same-day passport.

To make an appointment, your departure date must be within 14 days or 28 days if you need to secure a foreign visa. To apply at the Agency, you must schedule an appointment by calling toll-free, 1-877-487-2778.

Be sure to keep track of the appointment confirmation number and the check-in instructions you will receive by email from the National Passport Information Center. You will need this information on the day of your appointment.

You should visit a passport acceptance facilities in Puerto Rico for routine and expedited passport service applications when applying for a first time passport or a passport for a minor.

Typically, routine passport service processing time takes 7 to 10 weeks door-to-door and expedited processing takes 3 to 5 weeks.

If you are not traveling within 14 days you must apply in person at a passport application acceptance facility in Puerto Rico.

San Juan Passport Agency
Centro Gubernamental Minillas
Torre Norte, Piso 9
Avenida Jose de Diego, Parada 22
San Juan, Puerto Rico 00940

Hours of Operation

7:30 a.m. to 2:00 p.m. (Atlantic Time)
Monday through Friday
Excluding Federal Holidays

Automated Appointment Phone Number

(Available 24 hours/7 days)
1-877-487-2778

Map

What to Bring

• Appointment confirmation number
• Proof of international travel
• Completed forms
• All required supporting documents (including one photo and a front and back photocopy of identification)
• A major Credit Card, Debit/Check card (not ATM cards), Check, Bank Draft, Cash (Exact Change), or Money Order to cover the application and expedited fees

Processing Times

Will call service is offered for life/death emergencies and immediate travel abroad (leaving within 8 business days). Pickup will be based on travel plans. For all other customers, passports will be issued within 8 business days of applying at the agency. You will be informed of how the passport will be sent during your appointment.

How to Get to the San Juan Passport Agency

Car :

Driving from the South (including Caguas, Ponce, and Guayama): Take Expressway PR-52. Continue onto PR-18. Merge onto PR-22 Expreso De Diego. Take exit 0A Calle Pavia (last exit before tunnel). Go up to the light and cross Avenida Ponce de Leon (PR-25) onto Avenida Jose de Diego straight ahead. The Minillas Government Center will one block up on your left across the street from the Puerto Rico Museum of Art.

From the West (Bayamon, Arecibo, and Aguadilla): Take Expressway PR-22 (TOLL) Expreso De Diego. You will pass Plaza Las Americas mall on your right and when the road forks, stay on the left on the lanes going to San Juan and Santurce. Stay in the center or right lanes. Take exit 0A Calle Pavia (last exit before tunnel). Go up to the light and cross Avenida Ponce de Leon (PR-25) onto Avenida Jose de Diego straight ahead. The Minillas Government Center will one block up on your left across the street from the Puerto Rico Museum of Art.

From the East (Fajardo and Humacao): Take road PR-3. Take exit on left for PR-66 (Toll). PR-66 becomes PR-26 Expresso Baldorioty de Castro. Pass the airport on your right. Exit on the side street (marginal) for Calle San Jorge (C. San Jorge). Pass the first light (calle San Jorge). Pass the second light (calle Del Parque). Make a left on the third light (Avenida Jose de Diego). Go over the overpass. The Minillas Government Center will be on your right across the street from the Puerto Rico Museum of Art.

From the Airport: Take PR-26 Expreso Baldorioty de Castro west towards San Juan. Exit on the side street (marginal) for Calle San Jorge (C. San Jorge). Pass the first light (calle San Jorge). Pass the second light (calle Del Parque). Make a left on the third light (Avenida Jose de Diego). Go over the overpass. The Minillas Government Center will be on your right across the street from the Puerto Rico Museum of Art.

From Old San Juan, including the cruise piers: Take PR-1. Merge onto PR-26 Expresso Baldorioty de Castro. Exit Avenida de Diego. At the light (Avenida de Diego) make a right. The Government Center will be on your right across the street from the Puerto Rico Museum of Art.

Public Transportation (Bus): You can take Bus A5 from Ponce De Leon Avenue or B21 from the Condado area. The Minillas Government Center is located at Stop 22 (Parada 22) in front of the Puerto Rico Museum of Art.

What to Do When You Arrive for Your Appointment at the San Juan Passport Agency

• Arrive early to allow enough time to pass through building security screening and metal detectors (weapons are prohibited).

• See the security officer at the entrance to the building on the Promenade Level.

• The Officer will direct you to take the elevator to the 9th floor.

• Check-In at the Information Desk. Present your Social Security Number or Appointment Confirmation Number to verify your appointment.

• Receive your number, please be seated, and wait until your number is called.

• When your number is called go to your assigned window. A passport specialist will review your forms and supporting documents.

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