U.S. Passport Agency Information

Where are passport agencies located?

US passport agencies are located in 20 major cities within the United States. The Department of State has plans to open more agencies in the state of Vermont and in the cities of Buffalo, New York; San Diego, California; Atlanta, Georgia and El Paso, Texas in the near future. The newest agencies alread open are located in Minneapolis and Tucson.

What is the difference between a passport agency and a passport office?

A passport agency is a processing center that acutally issues new passports, renewals, name changes, additional visa pages, corrections, etc. A passport office, also known as a passport application acceptance facility, has agents that administer an oath and receive application form DS-11 for new passports. Passports are not issued at these offices.

How long does it take the US passport agency to process an application?

The State Department claims that standard processing of passport applications is "normally" completed within 4 to 6 weeks. Requests for expedited service are processed and sent by regular US Mail "ordinarily" within 2 to 3 weeks. These are only estiimates and, depending on the demand at the time you apply, could be completed more quickly or more slowly.

Why does it take the US passport agency so long to process a passport?

There has been a dramatic increase in US passport processing since the 90s. The total number of passports processed annually increased from a little over 6 million to more than 18 million between 1997 and 2007. The US passport agency had a difficult time keeping up with the demand. Only in the past few years has greater effort been made to attend the large number of applications that are submitted annually. Yet, there is still much that needs to be done.

What has the US passport agency done to compensate for the increase in passport applications submitted?

The US Passport Agency created the National Passport Information Center. The NPIC is a call center that operates as an automated scheduling service for the regional agencies and has representatives that respond to inquiries. Instead of fielding calls, more time could be spent processing passports. This has helped a little but it is still very difficult to get through and appointments are frequently available only after the applicants scheduled departure date.

If you need your passport in a hurry and you prefer a guaranteed service, you can apply through a professional express passport expediting service.

Bob Tedeschi used a US Passport Agency. This is what he had to say about the experience.

"I spent an entire day sitting in lines in a hot, cramped passport office in Stamford, Conn., since moved to South Norwalk. The office, an hour's drive from my home, was one of the few in the Northeast that provided last-minute service for those who call at least a few days ahead for an appointment. The lines moved at a pace that made those at the Department of Motor Vehicles look fast. In retrospect, given the amount of work I missed and the aggravation, I would've paid $150 for an online service."

Bob Tedeschi, New York Times Travel Section, March 17, 2002

Click the link to apply online for same day passport services.

Where can I find a US Passport Agency accepting appointments?

If you need your passport urgently, generally in less than 2 weeks, you can contact the US Passport Agency that serves your state by choosing from the list below. You will find contact inforation as will as a map and directions.

Passport Agency List

U.S. Passport Top