Comments for Where should I send my passport renewal application? Click here to add your own comments

My son’s Passport by: Anonymous Question: Hello, I have applied in Channelview post office for my newborn baby on 04/10 and I got from them a tracking number showing that it was received in IRVING, TX 75064. There is no name to that place, no phone nothing and when i call Passport Agency they tell me it is not in the system so we do not know where it is. What is this place and how can I get their contact details? I need to get the passport urgently as i am traveling sooner. Thank you. Answer: You cannot contact a processing directly. The one in Irving is a processing center. Please understand that passport services is extremely limited at this time and significant delays are to be expected. Expedited service is also unavailable unless you are traveling due to a life and death emergency. You may call the NPIC at 1-877-487-2778 for more information.

Passport service by: Anonymous Question: I mailed my DS-82 two days ago from NJ, May 20th, to the Philadelphia address. I sent it via UPS. I see the address was updated. Where will it be sent to now> Answer: It will be directed to the processing that can process your application in the shortest time possible.

Passport Card? by: J Mikes I’m leaving next Friday, I should be at the border NLT June 5th. I’ll let you know if a birth certificate and a valid ID work.

Passport Card by: J Mikes Question: Irving TX processing center received my application for renewal passport card on April 24. USPO money order yet to be cashed. How can I cross Canada without passport card? Answer: You may enter Canada with just proof of citizenship like a U.S. birth certificate plus a valid ID. However, you may have issues re-entering the United States without any WHTI-compliant document. You will not be expressly denied entry but you may face significant delays -- more so now because of stricter border control to curb the corona virus spread.

Lost Passport by: Barbara Question: I sent my passport, renewal form and a check for renewal to the PO Box on May 4. On May 14 I received the check and a damaged letter form from the PO. This morning the tracking info arrived via email saying that my package was delivered. What was delivered? Hopefully the envelope with my now canceled passport and my renewal form. I don't like the idea of my personal information being lost in the mail. Answer: Hi, Barbara. Please call the NPIC at 1-877-487-2778 regarding your concern.

DS-86 by: Anonymous Question: I want to check status on my daughter's passport because the post office lost our passports. We submitted DS-86 on April 8 2020 and tracked it. Since that time, we waited patiently and have a flight to Jordan soon. How long is it gonna be for a new passport and can we get a tracking number please? Answer: Passport services is significantly delayed because of the pandemic. Please contact the NPIC at 1-877-487-2778 for more information.

Passport processing times by: Anonymous Question: We sent in our children’s passports through our post office on March 17th from California. Our checks for the passports were cashed immediately. We have no information on the status of the passports and are desperate to find out when we will receive them. We have called and checked the status only to see the same canned phrase about delays. Basically No information is available. We need more information immediately, this is an urgent situation. How do we find out when we might get these passports, birth certificates and other sensitive information back? If golf courses and Starbucks are allowed to open I can not understand why something this essential cannot provide any information. Even with a delay, some sort of timeline should be available. Answer: The State Department has not published any timelines concerning passport services during the pandemic. The best way to find the information you are looking for is to call the NPIC at 1-877-487-2778. Asking to speak to supervisor may get you more answers.

Renewal in limbo by: Anonymous Question: Hi, I sent my passport from WA state to Philadelphia PO Box 90155 for renewal and it hasn't uploaded into the system to track. Waiting patiently as of 4/17/2020 when it was picked up. Answer: Please expect significant delays in the processing of your application due to COVID-19. Your application should be entered into the system soon, just keep checking the status online.

PASSPORT by: Anonymous Question: CAN ANYONE TELL ME WHAT BUSINESS IS AT 500 WHITE CLAY CENTER DR NEWARK DELAWARE 19711 MY PASSPORT DOCS. WAS RE ROUTED THERE AND I DONT EVEN KNOW IF IT IS A PASSPORT FACILITY. THERE IS NO WORKING PHONE NUMBER FOR THIS LOCATION I AM FREAKING OUT. MY PASSPORT, MY APPLICATION, MY PHOTO MY BANKING INFO IS ALL IN THAT ENVELOPE. Answer: There is no need to worry. It is normal for applications to be routed to processing centers that will be able to accommodate it in as little time as possible. You may check the status of your application here: http://uspsg.net/status/ You may also contact the NPIC at 1-877-487-2778.

Sending and receiving at a different location by: Riv Question: If I live in New York and I’m renewing my passport sending it in the mailbox, can I receive it in Florida or a different state? I’d like to send it to a different address just to have it. Answer: Enter the Florida address as your mailing address so the passport will be mailed to said address.

no fedex, no ups, us or canandian mail only by: Anonymous It is expressly stated that (somewhere, info is scattered so much everywhere) that no Fedex or UPS will be allowed to send your passport renewal package.

No picture! by: Anonymous Question: I forgot to put my picture in with my renewal! Can I send it separately or do I have wait till they send back my application. Answer: Please call the NPIC at 1-877-487-2778 regarding your concern.

Lost but found renewal by: Ed Question: I sent my passport renewal by certified mail. The USPS lost it so I reported my passport lost using form DS-64. They then found it and delivered it to the processing center. Will they still renew my passport even though it was reported lost? Answer: Hi, Ed. DS-64 is for passports that were in your possession when it got lost, not for passport applications. Your application should still be processed. Please contact the NPIC at 1-877-487-2778 for more information.

Money order payable to national processing center by: Anonymous Question: Hello I sent my renewal paperwork in but I made the money order payable to national processing center in error. Will my paperwork still be process? Answer: It will not. You will soon receive communication from passport services providing you with instructions on how to correct the error. Please call the NPIC at 1-877-487-2778 for more information.

Correct Address Not Listed by: Diane Question: I sent my passport renewal application to the Philadelphia address on 02/20/2020; UPS re-routed it to National Passport, 500 White Clay Center Dr, Newark, DE 19711 and charged my account another $17.00! Why was the Newark address not listed as the proper address? And why was I charged for your mistake? Answer: Please contact the NPIC at 1-877-487-2778 regarding your concern.

Passport by: GSerg Question: I have sent my passport renewal application to Irving TX on 2/11 priority mail. It is 2/24 and it is in transit. The PO told me to contact you to see if it is in the PO Box. How do I go about doing this. It has been 13 days since I sent it? Answer: Please call the NPIC at 1-877-487-2778.

Forgot to enclose my passport with my renewal app and check by: Deb Question: I mailed my renewal application and check to the National Passport Center in Irving, TX. I forgot to enclose my passport, which is in good condition. I do not have a number to call the Processing Center. What can I do? Is there a number I can call? Can I send my passport separately? Do I need to start the process over again? Answer: Hi, Deb. You may call the NPIC at 1-877-487-2778.

Texas Zip Code by: Ryan Question: I am supposed to send my renewal to the Texas processing center, however FedEx or UPS doesn't recognize the zip code 75064. Is there a different zip code that I need/can use? Answer: Please send your renewal application to the following address: National Passport Processing Center P.O. Box 640155 Irving, TX 75064-0155

Wrong Processing Center by: Anonymous Question: On 01/14/2020, I mailed a passport renewal with form DS – 82 to the Philadelphia processing center. Unfortunately, I live in a state that should have mailed it to the Texas processing center. Do I need to resubmit a whole new application and fees? It’s Philadelphia is able to process it, how long should I expect to wait for the delay? Answer: Your application will be routed to the right processing center. You may check the status of your application here: http://uspsg.net/status/. Please call the NPIC at 1-877-487-2778 for more information.

Living in TX but want to expedite by: Ryan Question: Where do I mail my renewal application to if I want it expedited and living in Texas? Answer: Hi, Ryan. Please mail the application to the following address: National Passport Processing Center P.O. Box 90955 Philadelphia, PA 19190-0955

Incorrect address on US gov't page by: Janet Question: I sent my passport renewal application to the Philadelphia address on 01/02/2020, but UPS said the address was incorrect and sent it to National Passport, 500 White Clay Center Dr, Newark, DE 19711. Answer: The correct address is printed on the renewal form. The application could have been rerouted to a different processing center but that should not be cause for concern. If you want to check on the status of your application, you may do so here: http://uspsg.net/status/

Renewal by: Angie Question: I sent all the requirements for my passport renewal via MAIL. I chose the expedited service, without the $60. What will possibly happen next once they accept my paperwork? Will they return my old passport? Answer: Hello, Angie. If you did not pay the $60 expedite fee, it will not be processed as an expedited service. The application will still be processed and the old passport will be returned to you once the process is completed. You may check the status of your application here: http://uspsg.net/status You may also call the NPIC at 1-877-487-2778 for more information.

Cowboy by: Ricky Question: Hi, I'm Ricardo and I live in Texas. For a mistake I sent my passport re-application form (DS-5504) by certified mail on November 19 to the Philadelphia Passport Center. Can Philadelphia process my application? How long does the process take? Answer: Hi, Ricky. Passport correction are processed as an expedited service. That said, you need to consider that it is peak travel season and with it comes a large volume of applications. This may cause delays. You may check the status of your application here: http://uspsg.net/status/

Missing Wedding License by: Judy Question: I received my new passport; however, my original wedding license was not returned. Is there a number to call for such incidents? I was processed in the Irving office. Answer: Supporting documents are returned in a separate mailing from the new passport. It should be in the mail soon.

Passport renewal by: Daisy Question: I live in Watsonville, CA. What address do I put on the envelope? And do I put a stamp? Answer: Please mail the application to the following address: National Passport Processing Center P.O. Box 640155 Irving, TX 75064-0155 And yes, you need to put a stamp.

Lost passport? by: Anonymous Question: I sent in my application, but it was denied due to photo not acceptable. However, I didn't get my original passport back. It has been months. Should I report it lost? I sent it to the Irving center, is there a number to call and ask? Answer: A denial letter usually contains instructions on how to resolve the issue. Please contact the NPIC at 1-877-487-2778 to find out if your application is still pending and if you can send a new photo so processing will continue.

PO Box Pick Up by: Jordan Question: How often does someone pick up the items from the PO box? My USPS tracking information shows that it arrived at the post office on October 18, 2019, but is not showing as being delivered. Has someone already picked up my application for renewal and old passport? Answer: Hi, Jordan. You may check the status of your application here: http://uspsg.net/status/

Help by: donald Question: I sent my wife's and my passport to the address for expedited passports along with the fees and sent it via next-day air UPS not thinking about it was a PO box. UPS has informed me that they have forwarded it to 500 White Clay Center Drive, Newark, DE. How do I know it will get where it is supposed to? Answer: You may call the NPIC at 1-877-487-2778. You may also check the status of your application here: http://uspsg.net/status/ to see if it is already on process.

Expediate passport already sent by: Anonymous Question: I mailed my passport renewal to Irving, TX. It was received on 7-17. How can I change it to expedited? We have trip that we just scheduled leaving August 21st. Did not pay to expedite but will pay if possible. Answer: You may contact customer service at 1-877-487-2778 to find out if you may pay for expedited service by credit card over the phone.

Renewing a U.S. passport by: TESSA Question: I live in Hawaii. Which address should I use to mail my U.S> passport renewal application? Answer: Hello, Tessa. Please mail your application to the following address: STANDARD SERVICE: National Passport Processing Center P.O. Box 90155 Philadelphia, PA 19190-0155 EXPEDITED SERVICE: National Passport Processing Center P.O. Box 90955 Philadelphia, PA 19190-0955

What do I send in to Renew my passport by: Weezie Question: My passport expired in March 2019, I would like to take it personally. Where do I go and can I wait for it? If I mail it in where to and what do I need do to avoid any errors? Answer: Unless you need to travel in 14 days and have proof to show for it, you need to send your passport renewal application via mail. You need to mail the following to the address on the form: 1. Form DS-82 2. Current passport 3. One new passport photo 4. Payment for feesv

Send Application via UPS? by: Anonymous Question: I have everything ready. Can I send my application via UPS so I can get the tracking features? UPS doesn't typically accept P.O. Box numbers. Answer: You cannot. The application must be sent through a traceable delivery method. The method used must also be able to deliver to a P.O. Box address.

Where do I make a payment to? by: Anonymous Question: I’d like to renew my passport. I wonder where do I make a payment to? I make my payment by money order, so do I need to write down the address that I make payment to? Thanks. Answer: Please make the money order payable to the U.S. Department of State.

Renewal fee by: Anonymous Question: I’d like to renew my passport, I want to know how much the fee is? Thanks. Answer: The renewal fee is currently at $110. If you require expedited service, you need to add $60.

passport by: Hector Question: Hello I’m going to renew my passport, but i live in Irving, TX. That’s one of the location we have to mail it to. My question was if I was able to just drop it off instead of mailing it? Answer: You need to mail it in.

Passport renewal by: Anonymous Question: I live in MA, where do I send my passport renewal? Thanks! Answer: Please send the application to the following address: ROUTINE SERVICE: National Passport Processing Center P.O. Box 90155 Philadelphia, PA 19190-0155 EXPEDITED SERVICE: National Passport Processing Center P.O. Box 90955 Philadelphia, PA 19190-0955

Where to mail passport renewal by: Anonymous Question: I live in IL but permanent residence is in MI. Which address should I mail the renewal to? Answer: If your mailing address is in IL, please mail the application to the following address: National Passport Processing Center P.O. Box 640155 Irving, TX 75064-0155

NJ by: Anonymous Question: I live in NJ. Where do I mail my form DS-5504 (name change within 1 year of passport renewal)? Answer: Please mail the name change application to the following address: National Passport Processing Center Post Office Box 90107 Philadelphia, PA 19190-0107 If you want to expedite the process, please send the application and fee ($60) to the following address: National Passport Processing Center Post Office Box 90907 Philadelphia, PA 19190-0907

USVI Mail by: Paul Question: I have moved to St. Croix, USVI. Do I mail my Passport renewal to Philadelphia? The website states all other states and Canada. Are the USVI's considered part of all other states? Answer: Please contact the USVI Office of the Lt. Governor at Christiansted. 1105 King Street Christiansted, VI 00820 Public Phone: 3407736449 Hours: Mondays through Fridays 8AM-4PM Appointments are NOT required

Passport Renewal by: Anonymous Question: How long until I’ll be able to track my passport application status? It arrived at the Philadelphia 19190 facility on 23rd of February. And when will I be able to receive my passport? Answer: It takes several business days for the application to be entered into the system. I would try to track the application after 10 days of receipt. Routine service takes 4 to 6 weeks to complete. If you paid for expedited service, your passport should arrive in 2 to 3 weeks.

Passport Renewal by: Me Edwards Question: I sent my renewal application to the Irving TX location. I now want to expedite it. Is there any I can send the additional $60 for it to be expedited? Answer: You may call customer service at 1-877-487-2778 regarding your concern.

Fee for expedited renewal. by: Anonymous Question: Hello. If I need an expedited passport renewal, should I attach two checks ($110 and $60) or just one check for $170? Thank you. Answer: You may write one check for both fees and make it to U.S. Department of State.

Passport Application Address Incorrect by: L Wiese Question: I sent my passport for renewal by UPS to the address given on this website - the one in Irving TX. I received an email from UPS charging me an additional $16.40 to forward it to a different address on Commerce St in Dallas TX. Is the Irving address an old address that needs to be updated? I did not appreciate the extra charge when I sent it to the address provided. Thank you! Answer: The application was mailed to the following address, you got the right one. National Passport Processing Center P.O. Box 640155 Irving, TX 75064-0155 It is the address printed on the form. There should not be any extra charge for forwarding the application to another office for processing. Please call customer service at 1-877-487-2778 to straighten this out.

Sent passport certified mail and still no response 2 weeks later by: Nadia Question: I sent my passport to the Irving TX address by certified mail on November 20th and it still says "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility". What does that mean because it never takes this long? Is it because there is no one to sign at the PO Box? The lady at the post office says its okay to send certified but I am not sure now if that is accurate. Any suggestions? Answer: It means that your application will be routed to the closest processing center. You may check the status of the application here: http://uspsg.net/status/

Wrong address by: Anonymous Question: I went to PostalAnex and they helped me with my application but now that I’m reading the comments I noticed they sent my application to the wrong address. The address they sent it to is 924 Chestnut St #32 Philadelphia, PA 19107. What’s going to happen to my package? And what’s going to happen to my documents? I’m really worried my trip is coming up and I don’t know what to do!!! Answer: Your application will be routed to the appropriate processing center. You may check the status of your application here: http://uspsg.net/status/

Marriage license was not sent back by: Anonymous Question: I sent in my marriage license with my old passport in order to get a new passport with my new last name. I received my new passport and not my marriage license. I was told I would get this back. What do I do? It was the original copy which I thought I needed to send. Answer: Your marriage certificate should be in the mail in a few days. It is customary to return supporting documents in a separate mailing.

Cant find my package by: Anonymous Question: I sent my application last month and no one received find my package. I called the National Passport Center and they say cannot find it. I gave them the tracking number and they still haven't gotten back to me. I have all original documents inside. Answer: Please wait for passport services to contact you.

Sent UPS in error by: Nancy Question: I gave UPS the street address for the Philadelphia office for expedited passport with original documents. UPS sent to it Newark DE. I can’t reach anyone by phone at that location. I am traveling in a few weeks out of the country. Freaking out!!!! Answer: Your application will be redirected to the right address. You may check the status here: http://uspsg.net/status/

Passport forwarded to DE. by: Bianca Question: My passport was rerouted to 500 White Clay Center Dr. Newark 19711. Is this a legit address for passport corrections and how do I get it back? I have tried calling every number I can find since it has this address listed as Citigroup. Freaking out, it has all my original documentation and I travel in 9 weeks. Answer: Your application should be routed to the right processing center. You may check the status of your application here: http://uspsg.net/status/

Canada permanent address, California mailing address by: Anonymous Question: I permanently reside in Canada but want my renewed passport to be mailed to my California mailing address which address should I mail my application to Answer: Please mail your application to the following address: National Passport Processing Center P.O. Box 640155 Irving, TX 75064-0155

Government no fee passport by: Anonymous Question: I've had nothing but trouble getting my daughter's passport taken care of. She got her normal passport book and now she needs the no fee government passport. The post office verified everything and gave it back to me and now I have no idea where it's supposed to be mailed to. Please help. Answer: You need to contact your Installation Travel Office regarding your daughter's no-fee passport.

UPS sent my passport to Newark? by: Rachel Question: I was told by an agent on the phone to send my passport back for correction. I was told to use UPS so it could be tracked. I sent it and then UPS changed the address since they cannot deliver to PO Boxes. My application status is not in the system. How do I find out who has my passport? It was forwarded to 500 White Clay Center Dr. Newark 19711. Answer: It takes a several business days for your application to appear in the tracking system. It will be re-routed to the correct processing center even if the address was changed.

Address for Renewal by: Kelly Question: I am renewing a passport by mail. I currently live in New York, but my permanent address and the address that I would like to keep on the passport is in Pennsylvania. Can I keep that as a permanent address but have the passport sent to my address in New York? Answer: Yes, you can set your mailing address in New York and your permanent address in Pennsylvania. Those are two different fields in Form DS-82.

Where can I mail my DS 82 form? by: Anonymous Question: I'm living in GA. Where do I mail my DS-82 form? Answer: Please mail the form to the following address: ROUTINE SERVICE: National Passport Processing Center P.O. Box 90155 Philadelphia, PA 19190-0155 EXPEDITED SERVICE: National Passport Processing Center P.O. Box 90955 Philadelphia, PA 19190-0955

Which address by: SKW Question: I live in FL, but am residing in MI for the summer, where I expect to have my passport returned to me. Do I use the TX or PA mailing center? I listed my MI address as a temp. address. Answer: You need to list the MI address as the mailing address and send the application to the following: National Passport Processing Center P.O. Box 90155 Philadelphia, PA 19190-0155

NJ residents/ mail address by: Anonymous Question: I live in NJ, what address is the correct to mail my papers for passport renewal? Thanks! Answer: Please mail your application to the following address: ROUTINE SERVICE: National Passport Processing Center P.O. Box 90155 Philadelphia, PA 19190-0155 EXPEDITED SERVICE (please write 'expedite' on the envelope) National Passport Processing Center P.O. Box 90955 Philadelphia, PA 19190-0955

Regular or Certified mail by: Anonymous Question: When I send my application for passport renewal, do I need to send certified mail, or is regular mail good enough? Answer: Regular mail will suffice but to ensure the safety and quick delivery of your documents, we recommend priority mail.

Delivered in PO Box not being picked up by: Anonymous Question: I sent name change for passport to PO Box 90907 for expedited service. USPS tracking shows that it was delivered in the post office on march 12, but still in transit since nobody from national passport processing center pick it up. I am so worried it will not be picked up on time. Since this is the expedited service PO box, why would they let the package sitting there? My travel is on April 12 and before that I need to get a visa. Not sure if my passport will be processed and I can't see a passport agency since I don't have my passport with me. Please advise what to do. Answer: Please contact the National Passport Information Center at 1-877-487-2778.

Renewal Passports returned by: Anonymous Question: Our passports and renewal applications were returned un-deliverable to the PO Box provided on the application and this website for Irving, TX. I mailed via UPS for tracking and a peace of mind that hopefully the sensitive information would not be lost. Since the address provided on application and your website is not the correct address, where shall I send our passports and renewal application for renewal? Maybe your instructions need to be updated so that the consumer does not have anxiety and have to pay for double shipping. Answer: The mailing addresses for passport renewals are the following: Routine Service (If you live in CA, FL, IL, MN, NY, or TX): National Passport Processing Center Post Office Box 640155 Irving, TX 75064-0155 Routine Service (If you live in any other state or Canada): National Passport Processing Center Post Office Box 90155 Philadelphia, PA 19190-0155 Expedited Service (additional fee applies): Write "EXPEDITE" on the outside of the mailing envelope. National Passport Processing Center Post Office Box 90955 Philadelphia, PA 19190-0955

Re-Routed? by: Anonymous Question: I live in PA and sent my renewal in for my passport to: PO BOX 90155 Philadelphia PA 19190. I used UPS Ground and got a tracking number. I just checked the status and it says my package could not be delivered to a PO Box and the address was corrected. It was delivered to somewhere in Newark DE and was signed for my LEVY. Is this correct? I do not understand why it was re-routed. Thanks! Answer: Your application will be routed to the appropriate processing center. Please check the status of the application 1 to 10 days after submission.

Regarding payment for passport renewal by: Anonymous Question: I mailed my passport renewal application and it will be delivered to the post office box in Irving on Monday. Unfortunately I need to close my bank account since I misplaced my check book and the check that was sent to pay for the passport renewal will be canceled. How can I send a new check to Passport Center and who can I notify that I will be sending a new check? Answer: Please call customer service at 1-877-487-2778.

Is this the wrong location USPS delivered to? by: Anonymous Question: My package supposed send to: National Passport Processing Center P.O. Box 640155 Irving, TX 75064-0155. But the tracking information show it delivered to: COPPELL, TX 75099. Is this the wrong location USPS delivered to? Answer: Your application will be routed to the appropriate processing center. You may check the status of your application here.

Check by: Anonymous Question: What happened if my check was sent back from the bank? Answer: Passport services will contact you via mail about what went wrong with the application and what you can do to rectify the issue.

Renewal and permanent address by: Kristen Question: My current mailing address is NY, however my permanent address is NJ. Which will appear on my passport? And where do I sent the application to; since either state has a different destination. Answer: Please mail the application to the following address: National Passport Processing Center P.O. Box 640155 Irving, TX 75064-0155 Your address will not be printed on your passport. You will have to write it down on the passport so you can decide which one. We recommend that you use a pencil in case you need to change the address.

HELP by: Annie Question: I sent in my old passport (non expired) for renewal to the passport processing center and i was told it would take about 3/4 weeks. I tracked it and it was revived but my issue is I am trying to book my trip and they are asking for my passport number and expiration date and I don't have it as I sent it in without taking a picture of it is there a way I can call and speak to someone at the processing center? Answer: Your old passport would already have been invalidated once the application was accepted. You can no longer use that passport's details for your flight. Please call 1-877-487-2778 for more information.

Lost Passport by: Dave Question: I sent my passport to the Philadelphia address listed above and I have delivery confirmation from the USPS. My trip is in four weeks and I need my passport renewal now. I'd like to know where it is please. Answer: You may check the status of your application at the following web site: http://uspsg.net/status

Physical Address For Irving Texas office by: Anonymous Question: Do you have the physical address for the Irving Texas Renewal Office? I want to Federal Express my passport there however you only provide the P.O. Box 640155 address. Answer: You can only send the application to the PO box address printed on Form DS-82. National Passport Processing Center P.O. Box 640155 Irving, TX 75064-0155

Expedited renewal delivered to Statesboro, GA? by: Anonymous Question: I sent in my expedited renewal via USPS first class, and just saw that it was delivered to Statesboro, GA (no address given). The receipt I got from USPS when I mailed at their office also said Statesboro, which I hadn't noticed then. I'm positive I addressed it to PO box 90955 in Philadelphia. Is this something to be concerned about? Answer: Your application will be sent to the appropriate processing center. You may check the status of your application here. Please note, however, that it takes a few days for applications to be entered into the system.

Lost Passport by: Nina Question: I was supposed to receive my passport on 8-30-17 but haven't gotten it yet. When I call, there's no one to speak to and when I email, I get an automated response saying to call. I'm getting the run around and my trip is approaching. Who can I get in contact with to figure out where my passport may be? Answer: We are sorry to hear about your bad experience with customer service. If you can, please go to the closest regional passport agency to see about a quicker resolution to the problem. Or you can call 1-877-487-2778 and immediately ask to speak to a supervisor.

Passport renewal request lost by USPS by: Anonymous Question: I mailed my old passport, along with expedited renewal application, photo and check, via USPS Priority Mail to Philly (expedited written on front). It has been in transit for five days and tracking shows appears to be "stuck" at a hub in Philadelphia PA. What are my options now? My expired-by-2-years passport was in that mailer. Answer: Please call 1-877-487-2778 to speak to a customer service representative.

Passport sent via UPS by mistake by: Laura Question: I read that when the passport goes to NATIONAL PASSPORT 500 WHITE CLAY CENTER DR NEWARK, DE, 19711 5497. It gets re routed to the correct location. How much of a delay does this put on the processing? is there anything I can do to change this? Answer: We cannot tell for certain how much delay sending your application to the wrong address will cause. Routine processing takes 6 to 8 weeks to complete so it may be a little over two months before your passport arrives. Please call 1-877-487-2778 to speak to a customer service representative.

Which address do I send my application to? by: Anonymous Question: I currently live in NY, but I want my passport sent to my family home in Pennsylvania. Where should I send my passport renewal application? Thanks. Answer: Please send your application to the following address: National Passport Processing Center P.O. Box 90155 Philadelphia, PA 19190-0155

Applying while in CT, but want new passport to go to NY. where do I send? by: Anonymous Question: I'm mailing my application from my temporary residence in Connecticut but having it delivered to permanent address in New York. Do I mail application to Texas or Philadelphia? Answer: Please send your application to the following address: National Passport Processing Center P.O. Box 640155 Irving, TX 75064-0155

Sent to Irving, TX instead of Philadelphia, PA for Expedited Services by: Anonymous Question: I sent all my paper work to Irving, TX instead of Philadelphia, PA for Expedited Services and didn't write "Expedited"on the outside as I just read to do. Will this get re-routed to the proper place and will it get delayed without having the "Expedited" on it? Answer: Your application will be sent to the right processing center. However, there may be a delay considering that the application needs to be forwarded to Philadelphia. Please call 1-877-487-2778 to speak to a customer service representative.

Sent renewal app via UPS to PO Box - should have used USPS! by: Anonymous Question: I sent my expedited passport renewal via UPS to the PO Box in Philadelphia. Yes, I know that was wrong. I should have used USPS instead. UPS is delivering to some center in Newark. Will it get to the right place for expedited processing? Answer: Your application will be routed to the right processing center. You may check the status at the Department of State's web site. Note, however, that it takes several days for your application to be entered into the system.

Receiving passport renewal by: dn Question: If the mailing address where I want to receive my passport renewal is a PO Box, do I have to pick it up in person or can I have someone else pick it up for me? I might not be able to pick it up myself and will most likely have my father pick it up, I'm just worried there might be a signature or identification required that won't allow him to get it for me. Answer: You may have someone else pick it up for you.

Need advice: Sent renewal to TX instead of PA by: Will Question: I live in NC. As I was rushing to fill out my priority postage envelope, I mistakenly sent it to the TX facility instead of the PA facility. Will they forward it to PA or send it back to my home address? About how much of a delay should I expect due to this mistake? Answer: Your application will be re-routed to the right processing center. While we cannot provide an estimation of how long the delay will be, you may keep track of your application here.

Invalid zip code by: Anonymous Question: I tried to mail my passport renewal application to the Irving, TX PO Box at a retail mail center. Their computer would not accept the zip code 75064-0155. It said that this is an invalid zip code for that location. Can you check for the correct zip code? Answer: The address posted on the Department of State's web site is the same address on Form DS-82: National Passport Processing Center Post Office Box 640155 Irving, TX 75064-0155

I have not recieved my expedited passport from back in July of 2016 by: Anoraynymous Question: I have called the passport processing center operators and they cannot say why the gross delay. They say its on their side and not mine. Yes they fail to call or email me as requested over and over, I was completely ripped off of my money. This is a violation of providing non-resident state nationals the ability to travel without lawfully being violated by this fraud. Answer: We are sorry to hear about your unfavorable experience. If you wish to file a formal complaint with the State Department, you may do so here.

Renewal by: Anonymous Question: I sent my passport renewal to the processing center in TX 75064. I got the delivery confirmation that my envelope was delivered in Coppell, TX 75099. How do I know that my renewal application got to the correct destination? Answer: Your application will be routed to the correct processing center. You may check the status of your application at the State Department's web site. Please note that it takes several days before your application is entered into the system. Alternatively, you may call 1-877-487-2778 to speak to a customer service representative.

Expedited Passport Renewal by: Anonymous Question: I expedited my passport for renewal this week, June 5, 2017 to be exact. I put the address to Philadelphia but the clerk change it to Irving, Texas. I know Irving, Texas is for routine services and not for expedite services. Now I am concern because I will travel abroad in the second week of July. Answer: You application will be routed to the correct processing center. You may check the status of your application here or by calling customer service at 1-877-487-2778.

Postal Service cannot find the new Irving TX address by: Jimmy Question: The Irving TX site address is failing for me as well. I checked the address I shipped to several times and also have a receipt that I sent to the correct address. Here is tracking for a package that should have been delivered this morning: Arrived at USPS Facility CARROLLTON, TX 75006 June 5, 2017 2:13 pm Undeliverable as Addressed CARROLLTON, TX 75006 June 5, 2017 2:08 pm Arrived at Post Office CARROLLTON, TX 75006 June 5, 2017 4:11 am Departed USPS Facility DALLAS, TX 75398 June 4, 2017 10:27 pm Arrived at USPS Destination Facility DALLAS, TX 75398 June 4, 2017 7:50 pm In Transit to Destination June 4, 2017 5:26 am Answer: Please contact the National Passport Information Center at 1-877-487-2778. You may also register your feedback or complaint at the NPIC's customer survey site.

Irving Renewal Returned by USPS by: Anonymous Question: I sent my passport renewal to the processing center in Irving, Tx. About a week later, it was in my mailbox marked "Return to sender. Vacant. Unable to forward" The address is correct. Can someone confirm the Irving, TX office is still in operation? Answer: Please verify that you sent the application to the following address: National Passport Processing Center P.O. Box 640155 Irving, TX 75064-0155

Check by: Anonymous Question: Who do I make the check to? Answer: The check must be made payable to the "U.S. Department of State".

Passport renewal? by: Anonymous Question: How much is the cost for a passport renewal? Answer: The application fee for a passport renewal is $110. If you want to expedite the process, you need to add $60. We also recommend adding $15.45 for overnight delivery.

Sent passport renewal to wrong center by: Anonymous Question: I'm from CA, but I sent my application to the PA Center instead of TX, is this OK? Answer: Your application will be rerouted to the correct processing center. You may check the status of your application here. Please note that it takes a few days for your application to be encoded into the system.

Can I mail in 2 renewals in one? by: Anonymous Question: Can I send 2 passport renewals in one envelope with one check covering both payments? Answer: Please write two checks and place each renewal application in separate envelopes. You can then place both in a larger envelope and send them together.

Renewal: live in Florida but sent to Philadelphia by: Anonymous Question: I live in Florida and when I went to check the address to mail my renewal, I referred to a form which only listed the Philadelphia processing center. I see I should have technically sent to Irving, TX. Will this present any issue? Answer: This was a recent change. There will be no issue.

Pre-paid self addressed envelope? by: Deepa Question: Do I need to include a prepaid self addressed envelope when mailing in my US passport renewal form with expedited delivery fees? Thanks Answer: No, you do not. We do recommend, however, that you add $15.45 to your payment for overnight delivery of your new passport.

Forgot to send a check by: Chai Question: Hi, I mailed my renewal of my passport yesterday (I have a certified mail receipt and tracking number) but I forgot to include my check. Who do I get in touch with about this? Will the passport be returned to me or can I overnight my check? Thank you. Answer: Please call 1-877-487-2778 to speak with a customer service representative.

Passport Renewal Delivered to different City, different Zip code by: Anonymous Question: I'm in California, the address on the DS-82 form is PO Box in Irving, TX 75064. I got the delivery confirmation that my Certified Mail was delivered in Coppell, TX 75099. I called the Post Office where I sent the mail, the one who answered the phone said nothing they can do here. I'm confused. How do I know that my renewal application got to the correct destination? Answer: You can check the status of your passport application here. It can take a few days for the application to be entered into the system.

Expidite mark by: Anonymous Question: I just send my application but I forgot to mark expedite on the envolope. Will my passport be on time because I'm traveling at the end of March? Answer: Writing "expedite" on the envelope is a recommendation and not a requirement. If you sent it to the address for expedited service, the passport should be issued and delivered to you in 2-3 weeks.

10-Year China visa in old passport by: Kirk G Question: Hello, I just sent my old passport in for renewal and received the new passport quickly, but did not get my old passport returned. I had a 10-year China visa in it with 8 years more to run, and wonder how to get the passport returned, or to get the visa transferred to my new passport without another big fee. Answer: Your old passport is sent separately from the new one. It should arrive soon. If it does not arrive in the next few days, call 1-877-487-2778 to speak with a customer service representative.

Passport Renewal was sent to Newark DE instead of Philadelphia by: SM Question: I overnighted Via UPS, my Passport Renewal Application and I see on the tracking this was routed to 500 White Clay Center Drive in Newark DE? Is this the normal process since UPS does not deliver to the PO Box 90155? When can I expect this to get to the right location since an address was not supplied? Thank you Answer: This seems to be a common procedure by UPS. Based on comments and e-mails from other visitors, UPS will reroute your application to the correct address. It may take a few days to arrive and be entered into the system. You can check the status online here.

Irving, Texas? by: Anonymous Question: The state dot gov website lists the Philadelphia address, but the actual DS-82 form says Irving ONLY for specific states (New York, California, Texas, etc), and Philadelphia for all other states and Canada. I'm in New York, but I couldn't find any information about the Irving processing center. Does anyone have any insight on this? Answer: Please send your passport renewal application to the National Processing Center in Irving as per the application form. It is the correct address for applicants from New York to send their application forms.

Forgot to pay for expedite but sent to PO BOX 90955 by: Anonymous Question: I accidentally forgot to pay the extra fee for expedite. What will happen? Can I still pay for this fee or will they reroute this? Answer: Please call 1-877-487-2778 to speak with a customer service representative about expediting your passport application. Customer service representatives are available: * Monday- Friday 8:00 am to 10:00 pm Eastern Time * Saturday 10:00 am to 3:00 pm Eastern Time *Except on Federal Holidays

Accidentally sent expedited to wrong PO Box by: Anonymous Question: EEK! I just realized I sent my Expedited renewal request to PO Box 90155 instead of 90955. What should I do? Answer: Don't worry. It will be rerouted to the correct location.

street address for mailing passport application by: Howard Question: It is absolutely ridiculous that you do not provide a street address so a passport renewal application can be sent by UPS or FedEx. Answer: A street address is not made available for security reasons. USPS delivers to post office boxes, offers overnight delivery and you can schedule a pick up.

FedEx/UPS Package Delivery by: Anonymous Question: My passport was incorrectly delivered to NATIONAL PASSPORT 500 WHITE CLAY CENTER DR NEWARK, DE, 19711 5497. However, no one at the passport center has heard of this address. Does anyone know what this place is and if my package will make it to the correct location? Two people have asked this question below and no real or helpful answers have been give. Answer: Passport applications mailed by FedEx/UPS are sent to this locations because these services do not deliver to P.O. Boxes. The application will be rerouted to the appropriate processing center.

What happens if the renewal doesn't arrive in time? by: Anonymous Question: Who should I contact if my passport doesn't arrive in time? Answer: You can check the status of your passport application online. If you are still a couple of weeks away from your departure date, you may want to see if you can still get the application expedited. Call 1-877-487-2778 to speak with a customer service representative. If your departure date is only a few days away and your passport has not arrived, we recommend you visit the nearest regional passport agency. While an appointment is required, you can usually get in without one if you arrive early.

Waiting for new passport - now what? by: Dave Question: My passport doesn't expire until August. To avoid the extra fees, I am sending the renewal paperwork in June. I have to send my current passport with the renewal application. What do I do in the meantime if my employer asks me to travel on business? Answer: A valid passport is required for all international travel by air. You can present a Western Hempishere Travel Initiative compliant document to travel Canada or Mexico by land or sea. If there is a chance that you will need to travel abroad within the next 6 weeks, we recommend you expedite your passport renewal.

Where do I send the application form to change the limited passport? by: Thanh la Question: I have a limited validity passport issued by the American Embassy in Sweden. I already paid $135 dollars. They told me when I return to the USA to fill out the form DS-5504 and send it with the letter given by the Embassy, 2 photos, copy of my driver's license and my US citizenship document. Where do I mail these papers in order to not pay again? Answer: Please confirm that you can replace your limited-validity passport with a full-validity passport by referring to any notes that were entered in the back of your passport. Note, it is only possible to replace the limited-validity passport without cost if you apply within one year of the passport's date of issuance. Mail the completed Form DS-5504 and supporting documents to one of the following addresses. FOR ROUTINE SERVICE: National Passport Processing Center Post Office Box 90107 Philadelphia, PA 19190-0107 FOR EXPEDITED SERVICE (Additional Fee): National Passport Processing Center Post Office Box 90907 Philadelphia, PA 19190-0907 If you have any questions, please call 1-877-487-2778 to speak with a customer service representative.

Passport Reroute by: Anonymous Question: My passport was rerouted to Newark, DE. I had requested expedited service. Can this still happen at the new location? Answer: This occurs when passport applications are mailed using a delivery service that does not deliver to post office boxes. Your application will be rerouted to a processing center. After 5-7 days, you can check the status of your application here.

Passport Renewal Not in System by: Michael G Question: My wife sent her passport in for renewal on Feb. 16 2016. Post office tracking says it was delivered to P.O. Box 90155 on Feb 19, 2016. According to your representatives, it is not in the system yet. I have tried contacting the post office and no one answers. Is there a way to find out what is going on? Only advice we have gotten is to declare it lost and resubmit. I'm looking for another course of action. Answer: If your wife's passport application cannot be located by either Passport Services or the Post Office, her only option is to report the lost passport and submit a new application at the nearest application acceptance facility.

UK PASSPORT by: Anonymous Question: I'm confused do I send my renewal to the British Embassy (as done previous) or to National Passport Proceesing Center in Philadelphia - please advise Thank you Answer: Please visit GOV.UK for information about where to send your British passport application.

Passport by: Anonymous Question: Will the passport processing center mail my passport to my mailing address on my application I used my po box or permanent address on my drivers licence. Answer: Your new passport will be sent to the mailing address you provided on the passport application form.

My address by: Anonymous Question: Can I use a PO Box on my application for passport? Answer: You can use a PO Box for a shipping address but not for your permanent address.

Renewal passport by: Anonymous Question: I sent my passport to PO Box 90155 and it was delivered on June 1 and signed. I called National Passport today. They said none of my record is in the system. Please help or advise me what to do next step. Answer: The National Passport Information Center is the only one that confirm the arrival and status of your passport application. You can check the status online here.

Will I get my passport in time ? by: Anonymous Question: My passport application was re-routed today 7/30/2015. I spoke to UPS and they told me the package will be arriving at the address below tomorrow. My travel date is exactly 14 days from now on 8/13. Will I get my passport in time or should I be making a appointment with my local passport agency ? NATIONAL PASSPORT 500 WHITE CLAY CENTER DR NEWARK, DE, 19711 5497, US Answer: It is impossible to determine if your passport will be issued before the application arrives. If you requested expedited service, the commitment is to process the application within 8 business days after it arrives at the agency. Once the application has been rerouted to the processing center and arrives at the proper location, it takes 5-7 days to be entered into the system. After this is done, you can check the status of your application online. If you did not request expedited service, we recommend you do so by calling 1-877-487-2778between the hours of 8:00 a.m. to 10:00 p.m. Eastern Time, Monday through Friday, except Federal holidays. You might also want to request overnight delivery of your new passport. Expedited service is $60 and overnight delivery is $15.45. We recommend you wait to see if your passport arrives by Aug 11 before visiting a regional passport agency. If you visit the agency on Aug 12 as a walk-in, arrive well before it opens. Inform agency personnel that you do not have an appointment but already have an application being processed. Take proof of travel.

Renewal passport by: Heidi Question: I sent my passport renewal application via UPS to the PO Box in Philadelphia. UPS forwarded it to National Passport Processing Center, 500 White Clay Center Dr, Newark, DE, 19711. I sent it overnight delivery and wrote on package expedite since I paid for expedited service. Is this an ok address where UPS sent it? It worried me but they assured me it would get there and be processed in 3 weeks. And how long does it take for UPS to get to the expedited PO box in Philadelphia PA? Or should I be concerned? I paid for processing for 3 weeks. We travel Sept 10 2015 Thanks Heidi Answer: Heidi, the expedited service commitment is to process an application within 8 business days of its arrival at the agency. If there are no problems with your application and your supporting documents are accepted, your passport should be delivered to you will before your departure date. To check the status of your passport application, call 1-877-487-2778 between the hours of 8:00 a.m. to 10:00 p.m. Eastern Time, Monday through Friday, except Federal holidays. It takes 5-7 days for an application to be entered into the system. If you did not do so, you can request overnight delivery of your new passport when you call the number above. There is a fee of $15.45 for this service.

UPS Delivery by: Anonymous Question: I sent my application, overnight, via UPS. I was unaware that UPS is unable to deliver to a PO Box. However, I was notified by UPS that they are redelivering to an alternative/corrected address. Will the Passport Processing Center accept UPS deliveries? Thank you. Answer: Your passport application will be rerouted to the processing center where it will be accepted and processed.

How can I check the status of my expedited application? by: Anonymous Question: I sent my overnight envelope to the address listed above these comments, with fees included for expedited processing. I travel in four days and have not received my passport. Who can I call? I would like to know if it will not arrive on time. Answer: You can check the status of your application by clicking the link below. http://www.uspsg.net/status Expedited service by mail is estimated to take up to 3 weeks door-to-door. There are many factors that can lead to delays. If your new passport has still not been issued, call the National Passport Information Center to speak with a customer service representative. The toll-free number is 1-877-487-2778.

Where is my passport renewal? by: Anonymous Question: I sent my passport to PO Box 90155 for expedited service on Jan 22, 2015. It was delivered on Jan 23 and signed by K. Kahraman. Today is the 2nd of February and I have not received my passport back even thoush I sent a prepaid expedited envelope. I just checked and the tracking number has not been activated. Roberta Answer: First of all, the correct PO Box for expedited service is 90955 so it probably took a little extra time to get to the right PO Box. Then, it takes 7-10 days after applying for status of your application to be available online. Finally, expedited service by mail is estimated to take up to 3 weeks. Therefore, your application status should be available within the next day or two and your application should be processed and your new passport delivered no later than February 16 as long as the application, documents and payments are accepted.

address is not on form by: Hazel Keimowitz Question: Please tell me where I send my passport renewal application? The PO Box is NOT on the printed form and when I go back to the web site, I am required to resubmit all my information just to (maybe) find the PO Box. Thank you. Answer: The addresses are listed in the instructional pages of the renewal application form under the title "Where do I mail this application?" We have listed them below. FOR ROUTINE SERVICE: National Passport Processing Center Post Office Box 90155 Philadelphia, PA 19190-0155 FOR EXPEDITED SERVICE (Additional Fee): National Passport Processing Center Post Office Box 90955 Philadelphia, PA 19190-0955

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