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National Passport Information Center

What is the National Passport Information Center (NPIC)?

The NPIC is a call center that answers questions and provides information for American citizens who need to apply or have applied for passport services.

Why was the National Passport Information Center created?

The travel industry experienced a big boom in the early to mid-1990's. The demand for passport processing increased significantly.

With the greater workload and lack of adequate staff, a lot of problems arose. There were long waits on the phone, disconnections, and generally poor customer service.

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The U.S. Department of State Passport Agency decided to focus on processing passports and look for another way to respond to calls. The solution was the creation of the National Passport Information Center.

What passport information is given by the National Passport Information Center?

The National Passport Center only provides passport information that has been registered in the Passport Agency's computer database. If your passport information has not been registered at the time of your call, you will have to wait until a later date to get the information you desire.

How can I contact the NPIC?

To contact the National Passport Center you will have to use one of the numbers below:

1-877-4USA-PPT (1-877-487-2778)

Those who are hearing impaired can use the following numbers:

TDD - 1-888-874-7793

How much does a National Passport Information Center call cost?

The NPIC changed from a fee-based service to a toll-free service on August 19, 2003. There is no charge.

Operators are available Monday-Friday, 8 a.m. to 10 p.m. Eastern Time, and on Saturdays and Sundays from 10 a.m. to 3 p.m. Eastern Time. They are closed during federal holidays.

Automated Information is available 24 hours a day, 7 days a week.

You can also contact the NPIC by email at npicATstate.gov (replace AT with @).

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About the Author: For over 20 years, the U.S. Passport Service Guide team has helped hundreds of thousands of travelers with their travel document questions and shared advice about how to make traveling abroad simpler, safer, and more enjoyable.

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