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Where is my renewed passport?

by Judith
(Hendersonville, NC)

Question: My husband and I mailed both of our passports together for renewal to PO Box 90155 in Philadelphia. Our separate checks were cashed on February 8.

My husband's new passport arrived via Priority mail on February 22 postmarked Portsmouth NH. His old passport arrived the same day via regular mail also from Portsmouth, but a different street address.

If it was sent, please track it as it still hasn't arrived with today's (February 24) mail. Thank you.

Answer: Passport applications sent together do not remain together at the processing center. Since estimated time for routine processing is 4-6 weeks, the applications can be completed and passport mailed out on different days.

Your renewed passport should arrive within the next few days. You can check the status of the application by clicking here. If it does not arrive soon, contact the National Passport Information Center at 1-877-487-2778.

Comments for Where is my renewed passport?

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Passport Not Received - Check Cashed
by: Anonymous

Question: Hello, my passport has not yet been received according to the system; however, my check has been cashed. My passport was delivered to the office in Philadelphia on 8/22/20. The check cleared my bank on 8/25/20. What's going on?

Answer: Your check being cashed means that the application has been received. If it's not in the system yet, it is likely that processing has not yet begun. As of the latest update, passport services is working on applications received in July and onwards. Keep checking http://uspsg.net/status/ for status updates, there should be one as soon as processing starts.

by: Anonymous

Question: Tracking says my passport was delivered and hasn't shown up yet, can you request a resend before the suggested 10 day wait?

Answer: Please contact the NPIC at 1-877-487-2778.

5 months passed and still no Passport as of 2/27/20
by: Anonymous

Question: I sent my renewal passport application along with wife's renewal application and passports on 2/27/20 on the same USPS mail package. USPS Tracking stated that it was delivered successfully on 2/29/20. Wife received her renewed passport and check was cashed but I did not receive my renewed passport (checked the status on the website and states that they did not receive my application), check was not cashed either. All documents were submitted in the same USPS package, I do not understand how my wife gets her passport renewed but I did not get mine renewed. Where is my passport?

Answer: Please contact the NPIC at 1-877-487-2778 regarding the lost application.

4-1/2 months and still no passport
by: Anonymous

Question: I have been waiting 4-1/2 months. I was told my passport is sitting at a facility that is not even in Phase 1 of re-opening. Will these eventually be sent to facilities that are open or do we just have to wait until that facility re-opens? I know standard is 6-8 weeks but currently i am at 18 weeks which is almost double the time. I have to travel out of the country for business in two weeks. Customer Service is no help!

Answer: A lot of people are in similar situations as yours, some even submitted their applications as far back as early March, right when the Department of State reduced operations. Passport services is working hard to process pending applications but they backed up hence the delays. As much as we would like you give you reassurances that your passport will be in the mail soon, there is no certainty of that happening. At this point, all we can do is wait and check the status of the application online: http://uspsg.net/status.

You may also call the NPIC at 1-877-487-2778. Ask to speak to a supervisor who may be able to give you more information.

Waiting for passport since 27th March 2020.
by: Anonymous

Question: My Application was received on 27th March. It is in that status for ever. One of my friends applied a day later but he got the renewed passport back yesterday. Not sure what they mean by ordering the application in first come first served order.

Answer: Please contact the NPIC at 1-877-487-2778 regarding your concern.

Its been since March
by: Maria

Question: I mailed my passport renewal in early March and I have not received it. When I check the status it states that it is not found. My check has also not been cashed. What do I do if it was lost?

Answer: Hi, Maria. Please contact the NPIC at 1-877-487-2778 regarding your passport.

Renewal of U.S. passport
by: Anonymous

Question: I mailed out my husband's renewal on March 21,2020 but up to date June 22, 2020 we haven't received the renewed passport. Status, please.

Answer: You may check the status here: http://uspsg.net/status/

by: dawn

Question: Hi, my renewal was sent to Irving, is that where it will remain until printed or does it get somewhere else? Thanks!

Answer: Applications are sent to the processing center that can best accommodate it. The passport will most likely be sent to you from Irving.

Passport renewal
by: Caitlin Liberty

Question: Hello, my passport renewal forms and old passport was received by you all in mid-February and I have not heard anything back about the status. It’s not been 4 months and NOTHING! Not only did my first international flight get cancelled but now I’m worried I’ll be unable to get the flights I have for early August! WHERE IS MY PASSPORT?!

Answer: Hi, Caitlin. You may check the status of your application here: http://uspsg.net/status/

My Renewal
by: Debbie

Question: My renewal application was received 3/6/20 in Philadelphia. It's now 5/4/20 and we still did not receive our renewal. When will they be sent back to us?

Answer: Hello, Debbie. Significant delays are to be expected with the processing and mailing of U.S. passports. You may check the status of your application here: http://uspsg.net/status/.

Renewed passport
by: Anny

Question: My check was cashed on 3/6/2020 I have yet to receive my renewed passport it is now 4/28/2020. I will be moving out of state very soon and I'm afraid it will be lost.

Answer: Hi, Anny. Processing and mailing of passports are significantly delayed due to COVID-19. Please contact the NPIC at 1-877-487-2778 for more information.

Email incorrect
by: Anonymous

Question: I see that I had made a typing error when I entered my email address on my renewal. How do I correct it?

Answer: If you have not mailed the application yet, you may just re-do the form.

Passport renewals for me & my husband
by: Patricia

Question: You received our old passports and our renewal applications and checks on Feb 25, 2020. You cashed both our checks on 2/27/2020. When I go on the website to track our passports, it is saying that my husbands' is in process but you have no active passport on file for me, I do not understand. It has been 6 weeks, why is mine not even been looked at or started processing?? Thank you.

Answer: Hi, Patricia. You may contact the NPIC at 1-877-487-2778 regarding your concerns.

missing passport
by: Anonymous

Question: I applied for a renewal on Feb 5, 2020. The check for my application was cashed. I have not received my passport yet. Without it, I won't be able to renew my driver's' license.

Answer: Routine service takes 6 to 8 weeks to complete. If you did not request and pay for expedited service, we are still at the 7th week after you submitted your application -- still well within the published processing time. Also, delays are to be expected due to the COVID-19 pandemic as the State Department is now prioritizing applications of those who have life and death emergencies.

Passport Application Received 3/2/20, But...
by: Anonymous

Question: ...I still haven't received by passport, as of 3/15/20. This was not an application for a new passport, but for a renewal. Does it usually take this long? Because my father's passport was sent to him in about a little over a week after his application was received.

Answer: Standard service takes 6 to 8 weeks to complete. If you paid for expedited service, processing takes 2 to 3 weeks. You may check the status of your application here: http://uspsg.net/status/

No received passport
by: Anonymous

Question: I sent in for a passport renewal back in November just before Thanksgiving and PA received it on Dec 2. As of today January 9th I haven't received my new passport. I called and was put on hold for 40 minutes. They told me all lined were busy and my wait would be 28 minutes, never did get to speak to a person. I'm concerned because tracking isn't showing me anything and my check was cashed.

Answer: If you applied in the last week of November, you're currently on the 6th week of processing. Please note that standard processing takes 6 to 8 weeks to complete. The time elapsed since you sent the application is still well within the published processing times. You may check the status of your application here: http://uspsg.net/status/.

Did Not Receive Renewed Passport - Check Cashed
by: Brenda Joyce Saucer

Question: My passport has not arrived; I applied for TSA and they informed me that it should have arrived by now. I applied over a month ago for a renewal.

Answer: Have you checked the status? Please note that processing times are just approximations. Standard service usually takes 4 to 6 weeks to complete, sometimes a little longer.

If the status says completed but it has not arrived, you may file Form DS-86 Statement of Non-Receipt of U.S. Passport. Please call 1-877-487-2778 for more information.

8 Weeks and No Passport
by: Anonymous

Question: I turned in my application Jan. 10 and it was received on Jan. 14, 2019. This week marks the 8th week since from the time my application was turned in. I called the office, but all they could tell me was that it was being processed. I've been reading online forums and usually every post stated they received their passport on the 8th week. Don't understand what the hold up is, but it's starting to get frustrating.

Answer: The 4 to 6 weeks processing time is just an approximation. It may take longer than 6 weeks for your application to be completed depending on the requirements and the volume of applications being processed. You may check the status of your application here: http://uspsg.net/status/ or keep following up by calling 1-877-487-2778.

Passport lost by renewal office
by: Anonymous

Question: What do I do if the passport renewal office can't locate my package though USPS says it has been delivered where it should? Information center can't help as I am not in their system.

Answer: Unfortunately, the only information that customer service representatives can provide is whether the application is still being processed or the process is completed. Some visitors in similar situations have had positive results by submitted a complaint via the Passport Services feedback system.

If it has been more than 10 days since the passport was supposed to be sent out, you may fill out and submit Form DS-86 Statement of Non-Receipt of U.S. Passport. This application must be accompanied by a clear photocopy of the front and back of a government-issued ID containing your photograph. This should be sent to the passport agency that processed your application. Please call the National Passport Information Center for the address.

Please make sure you submit this form within 90 days of the issue date, otherwise you will have to pay the fees again to get a new one issued.

wrong address
by: Carlos

Question: Greetings. I sent my passport to be renewed. My mailing address line was correct but the residence address was misspelled. Where are they going to send it? I am worried about it; what should I do? Thank you.

Answer: The new passport will be sent to your mailing address. For further assistance, please call 1-877-487-2778 to speak to a customer service representative.

No passport yet
by: Anonymous

Question: My birth certificate came back in the mail but my passport has not arrived. What should I do?

Answer: If your passport does not arrive within a few days, call 1-877-487-2778 to speak with a customer service representative.

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