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Where is my renewed passport?

by Judith
(Hendersonville, NC)

Question: My husband and I mailed both of our passports together for renewal to PO Box 90155 in Philadelphia. Our separate checks were cashed on February 8.

My husband's new passport arrived via Priority mail on February 22 postmarked Portsmouth NH. His old passport arrived the same day via regular mail also from Portsmouth, but a different street address.

If it was sent, please track it as it still hasn't arrived with today's (February 24) mail. Thank you.

Answer: Passport applications sent together do not remain together at the processing center. Since estimated time for routine processing is 4-6 weeks, the applications can be completed and passport mailed out on different days.

Your renewed passport should arrive within the next few days. You can check the status of the application by clicking here. If it does not arrive soon, contact the National Passport Information Center at 1-877-487-2778.

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Passport lost by renewal office
by: Anonymous

Question: What do I do if the passport renewal office can't locate my package though USPS says it has been delivered where it should? Information center can't help as I am not in their system.

Answer: Unfortunately, the only information that customer service representatives can provide is whether the application is still being processed or the process is completed. Some visitors in similar situations have had positive results by submitted a complaint via the Passport Services feedback system.

If it has been more than 10 days since the passport was supposed to be sent out, you may fill out and submit Form DS-86 Statement of Non-Receipt of U.S. Passport. This application must be accompanied by a clear photocopy of the front and back of a government-issued ID containing your photograph. This should be sent to the passport agency that processed your application. Please call the National Passport Information Center for the address.

Please make sure you submit this form within 90 days of the issue date, otherwise you will have to pay the fees again to get a new one issued.

wrong address
by: Carlos

Question: Greetings. I sent my passport to be renewed. My mailing address line was correct but the residence address was misspelled. Where are they going to send it? I am worried about it; what should I do? Thank you.

Answer: The new passport will be sent to your mailing address. For further assistance, please call 1-877-487-2778 to speak to a customer service representative.

No passport yet
by: Anonymous

Question: My birth certificate came back in the mail but my passport has not arrived. What should I do?

Answer: If your passport does not arrive within a few days, call 1-877-487-2778 to speak with a customer service representative.

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