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Where is my renewed passport?

by Judith
(Hendersonville, NC)

Question: My husband and I mailed both of our passports together for renewal to PO Box 90155 in Philadelphia. Our separate checks were cashed on February 8.


My husband's new passport arrived via Priority mail on February 22 postmarked Portsmouth NH. His old passport arrived the same day via regular mail also from Portsmouth, but a different street address.

If it was sent, please track it as it still hasn't arrived with today's (February 24) mail. Thank you.

Answer: Passport applications sent together do not remain together at the processing center. Since estimated time for routine processing is 4-6 weeks, the applications can be completed and passport mailed out on different days.

Your renewed passport should arrive within the next few days. You can check the status of the application by clicking here. If it does not arrive soon, contact the National Passport Information Center at 1-877-487-2778.

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No passport yet
by: Anonymous

Question: My birth certificate came back in the mail but my passport has not arrived. What should I do?

Answer: If your passport does not arrive within a few days, call 1-877-487-2778 to speak with a customer service representative.

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