This is a privately owned website and not a government agency. Click to learn more.

Why is the passport agency asking me for more documents?

by Kimberly
(Los Angeles)

Question: I’m going to write down what the letter says.


“Thank you for your recent passport application. We need help in providing the necessary evidence of United States citizenship or nationality. The evidence you submitted is not acceptable for passport purposes for the reason(s) stated below.

The birth was recorded more than one year after the birth occurred. The certificate does not show what evidence was used to create the record or the evidence is insufficient for passport purposes.”

If I send them at least 3 documents, will I be able to still get my passport? I’m planning to send them my baptism certificate, copy of my immunization record (I just have a copy – Is that fine?) and the birth affidavit.

I’m not able to contact my biological parents because they abandoned my sister and I when we were little.

Well, I hope these documents help me because I really need my passport. If they do accept it do you know how long more I am going to wait?

Answer: If you cannot provide primary proof of citizenship such as a previously-issued passport or a certified birth certificate, you must submit secondary evidence.

A Delayed Birth Certificate (filed more than one year after birth) is only acceptable if it 1) lists the documentation used to create it (preferably early public records) and 2) It is signed by the birth attendant or lists an affidavit signed by the parents.

Since the birth certificate you submitted does not meet these requirements, you must submit other evidence.

One option is to submit a combination of early public records as evidence of your U.S. citizenship. Early public records must be submitted together with a Letter of No Record (see below).

Early public records should show your name, date of birth, place of birth, and preferably be created within the first five years of your life. Examples of early public records are:

* Baptismal certificate
* Hospital birth certificate
* Census record
* Early school record
* Family bible record
* Doctor's record of post-natal care

Early Public Records are not acceptable when presented alone. A Letter of No Record must be submitted together with Early Public Records.

You must present a state-issued Letter of No Record showing:

* Your name
* Your date of birth
* The years for which a birth record was searched
* Acknowledgment that no birth certificate was found on file

Another option is to submit Form DS-10: Birth Affidavit as additional evidence of your U.S. citizenship. You must also submit Early Public Records when submitting Form DS-10: Birth Affidavit. The birth affidavit:

* Must be notarized
* Must be submitted in person with Form DS-11
* Must be submitted together with early public records
* Must be completed by an affiant who has personal knowledge of birth in the U.S.
* Must state briefly how the affiant's knowledge was acquired
* Should be completed by an older blood relative

NOTE: If no older blood relative is available, the affiant may be the attending physician or any other person who has personal knowledge of the birth.

Evidence for citizenship must be original documents or certified copies. Photocopies are not accepted. The documents will be returned to you.

It is recommended that you mail your passport application and any personal documents using a traceable delivery method.

Additionally, in order to protect the contents of your mailing from the elements throughout the delivery process, you are encouraged to mail your passport application and any personal documents using a secure means of packaging, such as a Tyvek envelope.

Regular processing takes 4-6 weeks. It can take longer in some cases.

Comments for Why is the passport agency asking me for more documents?

Click here to add your own comments

Keep asking same documentation
by: Anonymous

Question: I submitted my authenticated birth certificate when I applied my U S visa and then I recieve a letter from the passport office asking me again authenticated birth certificate . what happen to the first one I submitted its original from NSO Philippines.Called the customer service keep saying my passport is on process cannot tell me whats wrong to my first submitted original birth certificates are they are misplaced or what? Now I have to o request another birth certificate from the NSO Philippines.

Answer: We do not have information pertaining to documents submitted. Please call the National Visa Center (NVC) by calling (603) 334-0700 from 7AM to 12AM, Monday through Friday (excluding holidays).

Does it apply to me?
by: Anonymous

Question: I've been with my bf for 10 years and we recently found out his grandmother has cancer and we have to fly to Mexico with his family. Does an emergency passport apply to me? Everyone has a passport but me.

Answer: If you have proof of travel and explain the situation, you should be able to get your passport within a day or two. In order to do this, you either need to apply at a regional agency or employ the services of a passport courier.

I'm confused
by: Anonymous

Question: Is there a difference between a regional agency and passport agency? Or are they the same thing? Help please.

Answer: They refer to the same thing.

Talk about them exaggerating
by: Anonymous

Question: So I completed my form in early days of June with BC, ID, SSC etc. I get a letter saying it's insufficient because I needed proof that's 5+ years older than I've been living in California. I only have about 4 years and some. Luckily for me, I had brought my HS diploma. I sent a copy of that. I sent other personal mail with my name, medical cards etc. And it's the 6th week (I applied routine). I'm supposed to leave August 5th and it's July 22 I'm so stressed out because I received a 2nd letter saying it's not enough. I was born here in the US and now I have to send baptism document, first year of immunizations document, my older brother's BC. It's getting to be too much and my mom lives in another state. She won't be able to send the documents till Monday I feel lost. Help!

Answer: Since you only have a little over two weeks before your travel date, we recommend you visit the nearest regional agency next week. Take the documents your mother sends and proof of travel. Arrive well before the agency opens. In California, there are processing centers in Los Angeles, San Diego and San Francisco. You will have to pay the expedited service fee to get your passport there. There is no guarantee that you will be issued a passport the same day. You may have to return to the agency to pick it up or you can request that it be sent by overnight delivery for an additional fee.

Duplicate documents?
by: BrandieN

Question: I submitted all required documents, including a certified Court Order. Why am I receiving the form letter stating that I need to submit the exact documents that were included with the original application?

Answer: Please call 1-877-487-2778 toll-free to speak with a customer service representative.

Passport delay
by: Anonymous

Question: We just recently sent additonal docs for my son's passport! The post office person did not help and direct us on the exact docs that had to be original so we had to send in extra. It has now been 4-5 weeks and no passport yet!! Very frustrating to note that no status updates when we call other than being processed! How long does it take!?

Answer: Routine service is estimated to take 4-5 weeks. It can take longer when additional documents are requested. It is impossible to say how much longer since we do not have access to the application or documents. If you need to get your son's passport quickly due to an international trip, you might request expedited service and overnight delivery of the new passport. To make this request, call 1-877-487-2778. If you need the passport within a few day, we recommend you visit the nearest regional passport agency.

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Supporting Documents for Passports FAQ.

Top 5 Questions About Expedited Passport Couriers

Latest Passport & Travel Updates

Emergency Passport Renewal
How to get an emergency passport renewal in the U.S. or abroad. Discover the steps to renew your passport the same day.

How to Renew a U.S. Passport Fast
Learn to expedite passport renewals as quickly as the same day. Where and how to renew passport in a hurry.

Make Your Own Passport Photos
Use the online Passport Photo Wizard tool to make your own passport photos in minutes. Save money and time.

Passport Renewal Videos
Watch step-by-step instructional passport videos of how to renew a passport in 3 steps.