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Why is the passport agency asking me for more documents?

by Kimberly
(Los Angeles)

Question: I’m going to write down what the letter says.


“Thank you for your recent passport application. We need help in providing the necessary evidence of United States citizenship or nationality. The evidence you submitted is not acceptable for passport purposes for the reason(s) stated below.

The birth was recorded more than one year after the birth occurred. The certificate does not show what evidence was used to create the record or the evidence is insufficient for passport purposes.”

If I send them at least 3 documents, will I be able to still get my passport? I’m planning to send them my baptism certificate, copy of my immunization record (I just have a copy – Is that fine?) and the birth affidavit.

I’m not able to contact my biological parents because they abandoned my sister and I when we were little.

Well, I hope these documents help me because I really need my passport. If they do accept it do you know how long more I am going to wait?

Answer: If you cannot provide primary proof of citizenship such as a previously-issued passport or a certified birth certificate, you must submit secondary evidence.

A Delayed Birth Certificate (filed more than one year after birth) is only acceptable if it 1) lists the documentation used to create it (preferably early public records) and 2) It is signed by the birth attendant or lists an affidavit signed by the parents.

Since the birth certificate you submitted does not meet these requirements, you must submit other evidence.

One option is to submit a combination of early public records as evidence of your U.S. citizenship. Early public records must be submitted together with a Letter of No Record (see below).

Early public records should show your name, date of birth, place of birth, and preferably be created within the first five years of your life. Examples of early public records are:

* Baptismal certificate
* Hospital birth certificate
* Census record
* Early school record
* Family bible record
* Doctor's record of post-natal care

Early Public Records are not acceptable when presented alone. A Letter of No Record must be submitted together with Early Public Records.

You must present a state-issued Letter of No Record showing:

* Your name
* Your date of birth
* The years for which a birth record was searched
* Acknowledgment that no birth certificate was found on file

Another option is to submit Form DS-10: Birth Affidavit as additional evidence of your U.S. citizenship. You must also submit Early Public Records when submitting Form DS-10: Birth Affidavit. The birth affidavit:

* Must be notarized
* Must be submitted in person with Form DS-11
* Must be submitted together with early public records
* Must be completed by an affiant who has personal knowledge of birth in the U.S.
* Must state briefly how the affiant's knowledge was acquired
* Should be completed by an older blood relative

NOTE: If no older blood relative is available, the affiant may be the attending physician or any other person who has personal knowledge of the birth.

Evidence for citizenship must be original documents or certified copies. Photocopies are not accepted. The documents will be returned to you.

It is recommended that you mail your passport application and any personal documents using a traceable delivery method.

Additionally, in order to protect the contents of your mailing from the elements throughout the delivery process, you are encouraged to mail your passport application and any personal documents using a secure means of packaging, such as a Tyvek envelope.

Regular processing takes 4-6 weeks. It can take longer in some cases.

Comments for Why is the passport agency asking me for more documents?

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5 more documents, 5 years or older
by: Miriam

Question: I have received a letter saying I need 5 more documents 5 years or older! They're asking me for a driver's license but I don't drive. I did submit a NYS ID and I have the other 4 documents. I'm so frustrated and nervous.

Answer: If you cannot submit a primary ID, you must submit secondary proof of identity. You must submit as many as you can to satisfy the requirement.

Even then, applications with secondary IDs are considered on a case by case basis. Please call customer service at 1-877-487-2778 for further assistance.

Thank You
by: Case #337834114

Question: Don't know if this is the right forum, but I wanted to thank the representatives from the passport agency that help me solve my problem to renew my passport. I received a letter on Friday stating that I needed some extra documents; I called Monday morning, believe the agent name was Cassandra, and she as very professional and courteous. She listened to my concerns, and understood my urgency. She told me that the agent working on my case was going to contact me, and she did so the next day. Again, the agent, Damaris, same as the previous one was very professional, and I felt that a sense of someone really trying to get the issue resolved following the proper protocols. I write this because you always hear and read just the bad experiences. Kudos to the agency, when they tell you to call the number for help, don't hesitate to call, someone on the other line will provide great assistance.
Regards,
Case #337834114

Answer: We are happy to hear about your excellent experience. If we can assist you in any matter, please let us know.

Question
by: Anonymous

Question: I received a letter stating that I need to provide extra documentation such as immunization records, early school records, baptism record and birth certificate. I only have my birth certificate, and I don't believe my mom (my Dad passed away) has kept any of those records (almost 50 years old). I do have my birth certificate and my last two old expired passport. I do a lot if business travel and it will affect my job if I can't get my passport on time. Your advice and guidance is greatly appreciated.

Answer: Since you have been issued a passport in the past, you may request for a file search, the results of which (if any) may be used as evidence of U.S. citizenship. The fee is currently at $150 on top of the regular application fees.

Driver's License
by: Anonymous

Question: How long does your driver's license have to be valid for before you can use it as a primary ID? I heard 6 months.

Answer: A valid driver's license may be used as primary proof of identity. There is no need to wait for 6 months.

Proof Of Amended Birth Certificate
by: Anonymous

Question: My boyfriend and I both applied for passports at the same time. I received mine, but he got a letter stating that he needs to provide proof of why his birth certificate was amended. He was also asked to send additional proof of early birth records. We called and we are waiting on a call back from someone who could answer questions. Just wondering what you all looking at that appears amended? Also, he will not be able to get documents from when he was born except birth certificate.

Answer: Please wait for the call back from Passport Services. Or you can call 1-877-487-2778 again to speak to a customer service representative who can answer your questions.

Additional info
by: Anonymous

Question: I have an application in process. However, I received a letter requesting more documents to support the ones I've submitted. I gave my citizenship certificate and copy of my Driver's license; the only difference is that in my driver's license it doesn't have my 2nd last name and actually none of legal or secondary documents has my second last name only my social security card. I have my tickets to travel in 5 weeks i'm afraid this process could take longer.
I was told i can always drop the envelope with the documents to the mail box outside the federal passport agency.

My question is; if only my social security card has my complete name with my second last name printed but the additional documents doesn't which one do I send?and do I send copies or original?

Answer: Please send whichever document/s proves the use of the name you printed on your passport application. Send as many as you can. You may send copies instead of the original document.

Incorrect Birth Certificate
by: Anonymous

Question: I have a birth certificate that misspelled my last name and the middle name is incorrect. My fathers name is also incorrect. I submitted the BC along with my marriage certificate to establish my correct name. I received a letter for 3 more documents. I am 50 years old and have never had a problem with my birth certificate. I was able to get driver license, SSN and marriage license with no problem. What can I do? What types of documents do I need to submit? Help!

Answer: You need submit secondary proof of citizenship. These include early public records like the following:

-Baptismal certificate
-Hospital birth certificate
-Census record
-Early school record
-Family bible record
-Doctor's record of post-natal care

Confused
by: Anonymous

Question: I had my State ID, my permit and my Medicaid card for NY. I applied for a passport for myself and my daughters. My daughters got their passports but they're asking for more proof for my application. How come my IDs worked for them but not for myself?

Answer: You only needed to present and submit a photocopy of a valid photo ID to apply for a minor's passport.

However, you needed to present and submit primary proof of identity. Your State ID, permit and Medicaid card are not primary IDs. A combination of secondary IDs like your State ID plus your Temporary Driver's Permit may be accepted but this is on a case-by-case basis. You may need to submit more secondary proof of identity. Please call 1-877-487-2778 to speak to a customer service representative.

Keep asking same documentation
by: Anonymous

Question: I submitted my authenticated birth certificate when I applied my U S visa and then I recieve a letter from the passport office asking me again authenticated birth certificate . what happen to the first one I submitted its original from NSO Philippines.Called the customer service keep saying my passport is on process cannot tell me whats wrong to my first submitted original birth certificates are they are misplaced or what? Now I have to o request another birth certificate from the NSO Philippines.

Answer: We do not have information pertaining to documents submitted. Please call the National Visa Center (NVC) by calling (603) 334-0700 from 7AM to 12AM, Monday through Friday (excluding holidays).

Does it apply to me?
by: Anonymous

Question: I've been with my bf for 10 years and we recently found out his grandmother has cancer and we have to fly to Mexico with his family. Does an emergency passport apply to me? Everyone has a passport but me.

Answer: If you have proof of travel and explain the situation, you should be able to get your passport within a day or two. In order to do this, you either need to apply at a regional agency or employ the services of a passport courier.

I'm confused
by: Anonymous

Question: Is there a difference between a regional agency and passport agency? Or are they the same thing? Help please.

Answer: They refer to the same thing.

Talk about them exaggerating
by: Anonymous

Question: So I completed my form in early days of June with BC, ID, SSC etc. I get a letter saying it's insufficient because I needed proof that's 5+ years older than I've been living in California. I only have about 4 years and some. Luckily for me, I had brought my HS diploma. I sent a copy of that. I sent other personal mail with my name, medical cards etc. And it's the 6th week (I applied routine). I'm supposed to leave August 5th and it's July 22 I'm so stressed out because I received a 2nd letter saying it's not enough. I was born here in the US and now I have to send baptism document, first year of immunizations document, my older brother's BC. It's getting to be too much and my mom lives in another state. She won't be able to send the documents till Monday I feel lost. Help!

Answer: Since you only have a little over two weeks before your travel date, we recommend you visit the nearest regional agency next week. Take the documents your mother sends and proof of travel. Arrive well before the agency opens. In California, there are processing centers in Los Angeles, San Diego and San Francisco. You will have to pay the expedited service fee to get your passport there. There is no guarantee that you will be issued a passport the same day. You may have to return to the agency to pick it up or you can request that it be sent by overnight delivery for an additional fee.

Duplicate documents?
by: BrandieN

Question: I submitted all required documents, including a certified Court Order. Why am I receiving the form letter stating that I need to submit the exact documents that were included with the original application?

Answer: Please call 1-877-487-2778 toll-free to speak with a customer service representative.

Passport delay
by: Anonymous

Question: We just recently sent additonal docs for my son's passport! The post office person did not help and direct us on the exact docs that had to be original so we had to send in extra. It has now been 4-5 weeks and no passport yet!! Very frustrating to note that no status updates when we call other than being processed! How long does it take!?

Answer: Routine service is estimated to take 4-5 weeks. It can take longer when additional documents are requested. It is impossible to say how much longer since we do not have access to the application or documents. If you need to get your son's passport quickly due to an international trip, you might request expedited service and overnight delivery of the new passport. To make this request, call 1-877-487-2778. If you need the passport within a few day, we recommend you visit the nearest regional passport agency.

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