My passport was denied for child support but I pay for arrears.
by Jermaine
(Detroit, Michigan, U.S.)
Question: I have left a message on your passport line a week ago and no one has returned my call yet. I was told my call would be returned in days but it has now been a week. I am due to go out of town soon and it is past the point when I can get my money back.
I pay child support and included in my child support payments is also arrears payments. So I do not understand why I was denied. Need to know how I can get this handled quickly. Already called 877-487-2778 and I was told to call another number and leave a message. HELP!!!!
Answer: The number you listed above is the only number available for the National Passport Information Center. Try calling again and leaving another message.
When someone owes child support in the amount of $2500 or more, they are put on a list that makes them ineligible to
obtain a passport. Once adequate arrangements are made for
payment of the child support, they are taken off the list. However, it can take several weeks after arrangements are made before the persons name is removed.
You should contact the State Child Support Enforcement Agency in the state where you owe child support and make sure that they contacted the U.S. Department of Health and Human Services (HHS) to inform them that acceptable arrangements for payment had been made.
HHS takes your name off the list of those who are in arrears of child support. They send notice to the Department of State Passport Services which enables you to
apply for a passport.
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