While
the vast majority of new passports arrive at their destination, not all
of them do. What can you do if your passport does not arrive? Unless
you requested and paid for overnight delivery, you should wait until at
least 10 business days have passed from the date the passport was
issued. Then, enter into contact with the
National Passport Information Center.
A Customer Service Representative will confirm two things: the
date your passport was mailed and the address to which it was mailed.
If necessary, the representative will help you file a report claiming
that you did not receive your passport.
It is important that the report be filed within 90 days from
the date your passport was issued. Waiting more than 90 days will
require you reapply and pay all fees again in order to get a new
passport.
The phone number for the National Passport Information Center is 1-877-487-2778.
Download Form DS-86: Statement of Non-Receipt of U.S. Passport
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