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I received my passport but where are my supporting documents?

by Fabiola
(Los Angeles, CA)

Question: The following documents are those that I submitted to you to support my citizenship:

1. My Permanent Residence Card
2. My Original Mexican Passport
3. My Dad's Naturalization Certificate
4. My Original Birth Certificate with the Translation attached in English.

Along with several other supporting documents that proved my dad's custody of me during my entire life here in the U.S. And some of these documents include my dad's tax returns from 2005 and 2006 I believe. Along with a medical record with my dad's signature and my baptism certificate from the year 2000.

None of these have been returned to me yet and I have just received my new U.S. passport. Where are my documents and when should I expect to receive them? Could it be that they are misplaced? Is it normal for the new passport to arrive before the supporting documentation?

Answer: Supporting documents are sent separately from the new passport. They should arrive soon. If not, contact the National Passport Information Center.

Comments for I received my passport but where are my supporting documents?

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Birth certificate
by: Anonymous

Question: We renewed our passports and my sisters have gotten their birth certificates but mine hasn’t arrived yet and it’s been 2-3 weeks since then. What do I do? Is it coming separately?

Answer: Supporting documents are sent separately. Please call customer service at 1-877-487-2778 for more information.

Birth certificate
by: Anonymous

Question: I received my passport today but not my birth certificate, I thought it’s suppose to be send together. Do they send it separate?

Answer: Your birth certificate should be on its way. Passports and supporting documents are mailed separately.

Naturalization documents
by: Anonymous

Question: Are naturalization documents returned to passport applicant?

Answer: Yes, the documents will be sent back in a separate mailing that will arrive a few days before or after the passport does.

I still haven’t received my documents. It’s been 2 weeks
by: Anonymous

Question: It’s been 2 weeks I haven’t received my document. Does it mean it got lost? I called but no proper response. What to do? I am stressed out?

Answer: It is normal for supporting documents to arrive separately from the new passport. But if it has taken this long, a follow-up should be done through the National Passport Information Center at 1-877-487-2778.

Travel international without the green card and only US passport
by: gloryi24

Question: Can I travel with my U.S. passport without the my green card?

Answer: Yes, as a U.S. citizen with a U.S. passport, you may now enjoy the same rights as natural-born citizens do when they travel. You will no longer need your green card to re-enter the United States after temporary travel abroad.

Supporting Document Replacement Costs
by: Jonathan

Question: This is a follow up to my earlier comment. I am still not convinced that these docs are lost in the since someone cannot provide some form tracking. Calling customer service again to see if I can get more help as to the whereabouts. FYI a replacement FS-240 will cost me $50 and another $20 for the other birth certificate. Not sure why this is happening but at some point someone needs to scrutinize this issue and find out where the break is.

Answer: You can register a formal complaint here.

Missing Supporting Documents
by: Jonathan

Question: Hello,

I renewed my children's passports last year (Feb' 16) and received them after 2 weeks but we've never received the supporting documentation that was included with the applications. Is it safe to say that they are lost and I need to request new ones from the Department of State? I called and spoke to someone sometime last year and he told me that supporting docs usually shows up after the passports get here.

Answer: Yes, you can assume the documents were lost in the mail given that it has been a year since your passports arrived.

If you submitted birth certificates, you need to contact the vital records office of the state in which your children were born.

If you submitted Certificates of Naturalization or Citizenship, you need to contact the U.S. Citizenship and Immigration Services.

Birth certificate
by: Vicky Miller

Question: I got my passport card around the 10th of June and have not gotten my birth certificate back yet.

I moved to a different apartment in the same complex and turned in my change of address. I called your office about 3 weeks ago, and was told an email was being sent to the correct department for this matter.

When I sent my birth certificate in, I noted on the paperwork the new address.

Thank you for checking into this matter for me, and can someone please get back with me.

Answer: Please contact the National Passport Information Center about this matter.

Telephone: 1-877-487-2778

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