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I received my passport but where are my supporting documents?

by Fabiola
(Los Angeles, CA)

Question: The following documents are those that I submitted to you to support my citizenship:

1. My Permanent Residence Card
2. My Original Mexican Passport
3. My Dad's Naturalization Certificate
4. My Original Birth Certificate with the Translation attached in English.

Along with several other supporting documents that proved my dad's custody of me during my entire life here in the U.S. And some of these documents include my dad's tax returns from 2005 and 2006 I believe. Along with a medical record with my dad's signature and my baptism certificate from the year 2000.

None of these have been returned to me yet and I have just received my new U.S. passport. Where are my documents and when should I expect to receive them? Could it be that they are misplaced? Is it normal for the new passport to arrive before the supporting documentation?

Answer: Supporting documents are sent separately from the new passport. They should arrive soon. If not, contact the National Passport Information Center.

Comments for I received my passport but where are my supporting documents?

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Supporting document missing
by: Anonymous

Question: I received my passport but my birth certificate hasn't come. its been 4-5 weeks now. How do I get that back?

Answer: You may contact passport services at 1-877-487-2778 to confirm that the document has already been sent.

Naturalization certificate
by: loc

Question: I applied for a U.S. passport for my kid. I received my kid's passport but did not receive my naturalization certificate, It has been 4 weeks. What can I do?

Answer: You may call customer service at 1-877-487-2778.

Didn't receive citizenship document
by: Justin P.

Question: Hello, I received a passport already but didn't get my citizenship document. If it is mailed separately, how can I get a tracking number? Thank you.

Answer: Hi, Justin. We removed your last name for your security. Please call customer service at 1-877-487-2778 regarding your concern.

by: mohssen shariat parsa

Question: I received my passport a week ago but not my citizenship certificate.

Answer: The State Department returns supporting documents in a separate mailing. It should be in the mail soon.

Haven't received my or daughters original documents.
by: grillm23

Question: My family and I were going on a cruise and decided to get passports. My wife and daughter were approved but I wasn't because of back child support. All good no big deal. We're still going. But my issue is my wife got her card and original documents back in like 2 weeks and my daughter and I still haven't received our original documents at all and it's been about 5 weeks now. Are we gonna receive our original documents back or am I gonna have to spend money again and get new documents once again?

Answer: Your documents should have been returned. Please contact customer service at 1-877-487-2778 to followup.

Supporting docouments
by: Asnonymou Shahid

Question: I received my passport but not received my passport card which is my supporting document along with my application.

Answer: The passport card should already be on its way. Supporting documents are sent back in a separate mailing from the new passport.

Naturalization documents
by: Anonymous

Question: I received my passport but my naturalization certificate was never returned to me. Now I don't know what to do to get my naturalization certificate back.

Answer: If you just received your passport, the naturalization certificate should already be on the way.

Passport agency never sent me my Naturalization certificate back.
by: Anonymous

Question: I received my passport but did not receive my naturalization certificate. I became a citizen in 1997 I did not receive my naturalization form and I did not think anything of it but now I need and it I thought they are supposed to keep it but just found out they mail it back to you. I never received it now what should I do? Who can I contact? I really need help with this.

Answer: The State Dept can keep citizenship documents and birth certificates a few weeks after passport issuance but they are supposed to ship back after final review. Please contact them at 1-877-487-2778 regarding your concern.

No Birth Certificate Returned
by: Colin

Question: Received my passport in mid-November 2018, but have yet to receive my birth certificate back. Is there any way to check if it was ever sent or if it was and was not picked up? Because I've seen nothing.

Answer: You may call 1-877-487-2778 regarding your concern.

Birth certificate
by: Anonymous

Question: We renewed our passports and my sisters have gotten their birth certificates but mine hasn’t arrived yet and it’s been 2-3 weeks since then. What do I do? Is it coming separately?

Answer: Supporting documents are sent separately. Please call customer service at 1-877-487-2778 for more information.

Birth certificate
by: Anonymous

Question: I received my passport today but not my birth certificate, I thought it’s suppose to be send together. Do they send it separate?

Answer: Your birth certificate should be on its way. Passports and supporting documents are mailed separately.

Naturalization documents
by: Anonymous

Question: Are naturalization documents returned to passport applicant?

Answer: Yes, the documents will be sent back in a separate mailing that will arrive a few days before or after the passport does.

I still haven’t received my documents. It’s been 2 weeks
by: Anonymous

Question: It’s been 2 weeks I haven’t received my document. Does it mean it got lost? I called but no proper response. What to do? I am stressed out?

Answer: It is normal for supporting documents to arrive separately from the new passport. But if it has taken this long, a follow-up should be done through the National Passport Information Center at 1-877-487-2778.

Travel international without the green card and only US passport
by: gloryi24

Question: Can I travel with my U.S. passport without the my green card?

Answer: Yes, as a U.S. citizen with a U.S. passport, you may now enjoy the same rights as natural-born citizens do when they travel. You will no longer need your green card to re-enter the United States after temporary travel abroad.

Supporting Document Replacement Costs
by: Jonathan

Question: This is a follow up to my earlier comment. I am still not convinced that these docs are lost in the since someone cannot provide some form tracking. Calling customer service again to see if I can get more help as to the whereabouts. FYI a replacement FS-240 will cost me $50 and another $20 for the other birth certificate. Not sure why this is happening but at some point someone needs to scrutinize this issue and find out where the break is.

Answer: You can register a formal complaint here.

Missing Supporting Documents
by: Jonathan

Question: Hello,

I renewed my children's passports last year (Feb' 16) and received them after 2 weeks but we've never received the supporting documentation that was included with the applications. Is it safe to say that they are lost and I need to request new ones from the Department of State? I called and spoke to someone sometime last year and he told me that supporting docs usually shows up after the passports get here.

Answer: Yes, you can assume the documents were lost in the mail given that it has been a year since your passports arrived.

If you submitted birth certificates, you need to contact the vital records office of the state in which your children were born.

If you submitted Certificates of Naturalization or Citizenship, you need to contact the U.S. Citizenship and Immigration Services.

Birth certificate
by: Vicky Miller

Question: I got my passport card around the 10th of June and have not gotten my birth certificate back yet.

I moved to a different apartment in the same complex and turned in my change of address. I called your office about 3 weeks ago, and was told an email was being sent to the correct department for this matter.

When I sent my birth certificate in, I noted on the paperwork the new address.

Thank you for checking into this matter for me, and can someone please get back with me.

Answer: Please contact the National Passport Information Center about this matter.

Telephone: 1-877-487-2778

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