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I received my passport but where are my supporting documents?

by Fabiola
(Los Angeles, CA)

Question: The following documents are those that I submitted to you to support my citizenship:

1. My Permanent Residence Card
2. My Original Mexican Passport
3. My Dad's Naturalization Certificate
4. My Original Birth Certificate with the Translation attached in English.

Along with several other supporting documents that proved my dad's custody of me during my entire life here in the U.S. And some of these documents include my dad's tax returns from 2005 and 2006 I believe. Along with a medical record with my dad's signature and my baptism certificate from the year 2000.

None of these have been returned to me yet and I have just received my new U.S. passport. Where are my documents and when should I expect to receive them? Could it be that they are misplaced? Is it normal for the new passport to arrive before the supporting documentation?

Answer: Supporting documents are sent separately from the new passport. They should arrive soon. If not, contact the National Passport Information Center.

Comments for I received my passport but where are my supporting documents?

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Passport received but not Birth Certificate
by: Anonymous

Question: Hello. I received renewed and new passport for my both kids, but I haven't received their birth certificates. Why is that so? And when I should be expecting them?

Answer: Documents sent with a passport application are returned in a separate mailing. They should be in the mail soon.

Naturalization certificate
by: Babitha

Question: I received my passport but haven’t received my naturalization certificate. How many days will it take to get my certificate back? Is there any way to track it?

Answer: There is no set timeline as to when the document is mailed. It is returned after final review by the Department of State. You may call the NPIC at 1-877-487-2778 for more information.

I still have not received my citizenship
by: Sara

Question: Hello,

I applied for passport about 2 months ago and I already received my passport but never received my citizenship certificate. I am trying to call 877-487-2778 but which department should I talk? It is really not good service. Passport Service Center should be shamed of this kind of negligence.

Answer: Documents sent with a passport application are returned in a separate mailing from the new passport. This will be returned after final review by the Department of State. If you just received your passport, the document should be in the mail soon.

passport and card arrived. no certificate of citizenship
by: Roger

Question: Received 3 separate mailings:
-one for passport book
-one with passport card
-one with expired book and card

No SIGN OF MY CITIZENSHIP CERTIFICATE. I called and was told I have to write a snail mail letter
to national passport centre.

Answer: Please do as instructed. You may also call the NPIC at 1-877-487-2778 and ask to speak to a supervisor for possible better resolution.

How do you lose someone’s birth certificate?
by: Janiah Tillery

Question: It has been almost 5 weeks since I received my passport and I still have not received my birth certificate. I called your support office almost a week and a half ago and still have not received my birth certificate. Can someone please explain how it is possible to lose someone’s birth certificate? My step-father has been checking the mail every morning since I got my passport. Customer service says that my birth certificate has already been mailed out on the July 24th and that there is nothing they can do to help me track the delivery of that mail. So how does customer service plan to help me? Reimburse me for this inconvenience and the cost of a new Birth Certificate. This is completely unacceptable. I hope to hear from someone soon.

Answer: We cannot speak for and in behalf of the State Department. If they say the document has been mailed, the issue may be with the mailing service. You may contact USPS for possible resolution.

Citizenship certificate
by: Anonymous

Question: I received my passport in 2012, but never got my citizenship certificate back. Now I need it. Do I have to spend money again to get new one?

Answer: Yes.

Documents
by: Lauren

Question: I received my kids' passports about 2 weeks ago and have not received their birth certificates back. Also I just received my passport it was a name change and haven’t gotten my marriage certificate back. What do I need to do or how long does it usually take?

Answer: Supporting documents sent with a passport application are returned in a separate mailing after final review by the State Department. The documents should be in the mail soon. Please call passport services at 1-877-487-2778 for more information.

My citizenship certificate
by: Jianghong Li

Question: I have received my U.S. passport on July 11th, but I didn’t receive my citizenship certificate! What should I do?

Answer: The document should be in the mail soon. Supporting documents are returned in a separate mailing after final review by the Department of State.

Have not received my birth certificate back yet
by: JRMott

Question: I received my passport but not my original birth certificate. It has been 6 weeks. I have called and mailed letters to the NPIC but have not received any information? Can someone PLEASE help!!!

Answer: Please call the NPIC again and ask to speak to a supervisor. If you would like to file a formal complaint, you may do so here: http://uspsg.net/feedback

My citizenship certificate
by: Nouran hozien

Question: I received my U.S. passport and they didn’t send back my citizenship certificate! What should I do ?

Answer: Supporting documents sent with a passport application are returned in a separate mailing. Your citizenship certificate should be in the mail soon. Please call the NPIC at 1-877-487-2778 for more information.

Missing supporting Documents
by: Anonymous

Question: I received my passport almost 4 weeks back I got my naturalization certificate back but I didn't received my name change document. What should I do?

Answer: Please call the NPIC at 1-877-487-2778.

Supporting document missing
by: Anonymous

Question: I received my passport but my birth certificate hasn't come. its been 4-5 weeks now. How do I get that back?

Answer: You may contact passport services at 1-877-487-2778 to confirm that the document has already been sent.

Naturalization certificate
by: loc

Question: I applied for a U.S. passport for my kid. I received my kid's passport but did not receive my naturalization certificate, It has been 4 weeks. What can I do?

Answer: You may call customer service at 1-877-487-2778.

Didn't receive citizenship document
by: Justin P.

Question: Hello, I received a passport already but didn't get my citizenship document. If it is mailed separately, how can I get a tracking number? Thank you.

Answer: Hi, Justin. We removed your last name for your security. Please call customer service at 1-877-487-2778 regarding your concern.

Own
by: mohssen shariat parsa

Question: I received my passport a week ago but not my citizenship certificate.

Answer: The State Department returns supporting documents in a separate mailing. It should be in the mail soon.

Haven't received my or daughters original documents.
by: grillm23

Question: My family and I were going on a cruise and decided to get passports. My wife and daughter were approved but I wasn't because of back child support. All good no big deal. We're still going. But my issue is my wife got her card and original documents back in like 2 weeks and my daughter and I still haven't received our original documents at all and it's been about 5 weeks now. Are we gonna receive our original documents back or am I gonna have to spend money again and get new documents once again?

Answer: Your documents should have been returned. Please contact customer service at 1-877-487-2778 to followup.

Supporting docouments
by: Asnonymou Shahid

Question: I received my passport but not received my passport card which is my supporting document along with my application.

Answer: The passport card should already be on its way. Supporting documents are sent back in a separate mailing from the new passport.

Naturalization documents
by: Anonymous

Question: I received my passport but my naturalization certificate was never returned to me. Now I don't know what to do to get my naturalization certificate back.

Answer: If you just received your passport, the naturalization certificate should already be on the way.

Passport agency never sent me my Naturalization certificate back.
by: Anonymous

Question: I received my passport but did not receive my naturalization certificate. I became a citizen in 1997 I did not receive my naturalization form and I did not think anything of it but now I need and it I thought they are supposed to keep it but just found out they mail it back to you. I never received it now what should I do? Who can I contact? I really need help with this.

Answer: The State Dept can keep citizenship documents and birth certificates a few weeks after passport issuance but they are supposed to ship back after final review. Please contact them at 1-877-487-2778 regarding your concern.

No Birth Certificate Returned
by: Colin

Question: Received my passport in mid-November 2018, but have yet to receive my birth certificate back. Is there any way to check if it was ever sent or if it was and was not picked up? Because I've seen nothing.

Answer: You may call 1-877-487-2778 regarding your concern.

Birth certificate
by: Anonymous

Question: We renewed our passports and my sisters have gotten their birth certificates but mine hasn’t arrived yet and it’s been 2-3 weeks since then. What do I do? Is it coming separately?

Answer: Supporting documents are sent separately. Please call customer service at 1-877-487-2778 for more information.

Birth certificate
by: Anonymous

Question: I received my passport today but not my birth certificate, I thought it’s suppose to be send together. Do they send it separate?

Answer: Your birth certificate should be on its way. Passports and supporting documents are mailed separately.

Naturalization documents
by: Anonymous

Question: Are naturalization documents returned to passport applicant?

Answer: Yes, the documents will be sent back in a separate mailing that will arrive a few days before or after the passport does.

I still haven’t received my documents. It’s been 2 weeks
by: Anonymous

Question: It’s been 2 weeks I haven’t received my document. Does it mean it got lost? I called but no proper response. What to do? I am stressed out?

Answer: It is normal for supporting documents to arrive separately from the new passport. But if it has taken this long, a follow-up should be done through the National Passport Information Center at 1-877-487-2778.

Travel international without the green card and only US passport
by: gloryi24

Question: Can I travel with my U.S. passport without the my green card?

Answer: Yes, as a U.S. citizen with a U.S. passport, you may now enjoy the same rights as natural-born citizens do when they travel. You will no longer need your green card to re-enter the United States after temporary travel abroad.

Supporting Document Replacement Costs
by: Jonathan

Question: This is a follow up to my earlier comment. I am still not convinced that these docs are lost in the since someone cannot provide some form tracking. Calling customer service again to see if I can get more help as to the whereabouts. FYI a replacement FS-240 will cost me $50 and another $20 for the other birth certificate. Not sure why this is happening but at some point someone needs to scrutinize this issue and find out where the break is.

Answer: You can register a formal complaint here.

Missing Supporting Documents
by: Jonathan

Question: Hello,

I renewed my children's passports last year (Feb' 16) and received them after 2 weeks but we've never received the supporting documentation that was included with the applications. Is it safe to say that they are lost and I need to request new ones from the Department of State? I called and spoke to someone sometime last year and he told me that supporting docs usually shows up after the passports get here.

Answer: Yes, you can assume the documents were lost in the mail given that it has been a year since your passports arrived.

If you submitted birth certificates, you need to contact the vital records office of the state in which your children were born.

If you submitted Certificates of Naturalization or Citizenship, you need to contact the U.S. Citizenship and Immigration Services.

Birth certificate
by: Vicky Miller

Question: I got my passport card around the 10th of June and have not gotten my birth certificate back yet.

I moved to a different apartment in the same complex and turned in my change of address. I called your office about 3 weeks ago, and was told an email was being sent to the correct department for this matter.

When I sent my birth certificate in, I noted on the paperwork the new address.

Thank you for checking into this matter for me, and can someone please get back with me.

Answer: Please contact the National Passport Information Center about this matter.

Telephone: 1-877-487-2778
E-mail: npic@state.gov

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