Important Due to Covid-19, processing times for passports are taking longer than normal for both standard and expedited services.

Address to the Philadelphia Passport Expediting Center

by Anthony
(Canada)

Question: My passport was overnighted from Canada to the National Passport Processing Center in Philadelphia for expediting its renewal. I used the P.O. box information listed on the website as the address.


Once it arrived in Philadelphia I was notified by the carrier that they need a physical address as they could not forward it to the P.O. box. I tried calling the 1-877-487-2778 number to ask for this information, but I cannot call an 877 exchange from Canada.

My passport is to expire at the end of the month and I am working in Canada. I need to know if there is a physical address which I can give to the carrier so the passport can be delivered? If I cannot supply a physical address the parcel will be returned to Canada which will cause further delay in the processing.

Answer: Unfortunately, there is no other address to which you can mail your passport application than the PO Box. You must use an express mail service that will deliver to a PO Box. The USPS claims that their Express Mail Overnight Delivery service is the only one that delivers to PO Boxes.

You should be able to call the 877 number from Canada. However, it will not be toll-free. You will pay international phone rates. Skype allows for calls to toll-free numbers. Read more here.

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COVID-19 UPDATE: Mailing delays are impacting passport processing. The Department of State's processing times begin when applications are received at a passport agency or center and not when you mail them or apply at a local acceptance facility. Standard service may take between 7 and 10 weeks. This timeframe does not include delivery time. Mailing times vary across the country.

Expedited service takes from 4 to 6 weeks exluding mailing times on the front and back end. Mailing delays may be significant so requesting 1-2-day mailing may greatly help.

Regional passport agencies are offering two types of appointments: Life-of-Death Emergency Service and Urgent Travel Service.

Life-or-death emergencies are serious illnesses, injuries, or deaths in your immediate family (parent, legal guardian, child, spouse, sibling, and grandparent) that require you to travel outside the United States within 3 business days.

If you need to travel due to a qualified life-or-death emergency, please call the National Passport Information Center for an appointment:

Mondays through Fridays 8 A.M. to 8 P.M. ET, call 1-877-487-2778 (TDD/TTY:1-888-874-7793) Outside of these hours, call 202-647-4000.

For Urgent Travel Service, you need to call 14 days before your scheduled international travel or 28 days if you also need to secure a foreign visa.

If you need to travel urgently for reasons other than a life-or-death emergency, please call the NPIC at 1-877-487-2778 Mondays through Fridays 8 A.M. to 10 P.M. ET.

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