Important Due to Covid-19, processing times for passports are taking longer than normal for both standard and expedited services.

Washed my husband's passport

by Barbara
(Austin, TX 78756)

Question: I washed my husband's passport, and it is all crinkled. It has not expired. What is the replacement process? Is it OK to use for a trip we have scheduled for July if the replacement is not received by that time?


Answer: Damaged passports cannot be used for travel nor can they be submitted in order to replace a passport. Your husband needs to apply for a new passport using Form DS-11. This requires that he appear before an authorized passport agent to take an oath and sign the form.

Routine processing takes 4-6 weeks. You can request expedited service to get the passport in 2-3 weeks. If you need to passport sooner, you have two options.

One, you can schedule an appointment at one of the regional agencies in Texas. There is one in Dallas and another in Houston. For more details click the appropriate link below.

Dallas Passport Agency

Houston Passport Agency

If you need the passport fast but are unable to travel to one of the agencies, you can authorize a professional passport expediter to submit the application for you. To get your husband's passport as quickly as the same day, click the link below.

Get Passport Fast

Return to Passport Replacement FAQ.

Click for fast expedited courier service

Top 5 Questions About Expedited Passport Couriers

COVID-19 UPDATE: Mailing delays are impacting passport processing. The Department of State's processing times begin when applications are received at a passport agency or center and not when you mail them or apply at a local acceptance facility. Standard service may take between 8 and 11 weeks. This timeframe does not include delivery time. Mailing times vary across the country.

Expedited service takes from 5 to 7 weeks exluding mailing times on the front and back end. Mailing delays may be significant so requesting 1-2-day mailing may greatly help.

Regional passport agencies are offering extremely limited in-person services if you need to travel internationally in the next 5 business days. Those with qualified life-or-death emergencies are prioritized.

Life-or-death emergencies are serious illnesses, injuries, or deaths in your immediate family (parent, legal guardian, child, spouse, sibling, and grandparent) that require you to travel outside the United States within 5 business days.

If you need to travel due to a qualified life-or-death emergency, please call the National Passport Information Center for an appointment:

Mondays through Fridays 8 AM to 5PM, call ET 1-877-487-2778 (TDD/TTY:1-888-874-7793) Outside of these hours, 202-647-4000

You can schedule your appointment up to 2 weeks before your international travel but the date of your appointment must be within 5 business days of your international travel. If you need a foreign visa, the date of your appointment must be within 10 business days of your international travel.

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