Important Due to Covid-19, processing times for passports are taking longer than normal for both standard and expedited services.

My Passport Paper Work

by Patricia
(Livonia Mi, USA)

Question: I applied for a Passport Card two months ago. I paid my fee and had letters sent to me twice now for more info. The first was for a divorce papers which no one informed I needed at my initial visit. Now, I have a letter stating they need a picture ID, driver's license, employment, etc. I gave that with my money at the Post Office, which I had to go home for on the first appointment because they failed to tell me I needed my marriage certificate.

My elderly mother-in-law was hoping we could have this by March so she and I could go to Canada. PLLEEEEEEEASSSSSSSSSSSSEEEEEEEEEEEE someone who knows what is going on with such a simple thing as getting a passport card (which I thought it would be) help me with getting it sent to my home. I already gave them my driver's license. They got that copy of information with everything else.

Thank you and please can someone finalize this so I can take my 87-year-old in-law to her favorite place in Canada. Thanks

Answer: We do not have access to your application process for your passport card. If the State Department Passport Services is requesting more documents, the best way to get the process completed is to provide the information requested in the letter.

Again, we do not know why these documents are being requested since we cannot access your process. If you would like to speak with a representative, you can try contacting the National Passport Information Center at 1-877-487-2778. Of course, it is quite possible that they will just tell you to follow the instructions in the letter.

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COVID-19 UPDATE: Mailing delays are impacting passport processing. The Department of State's processing times begin when applications are received at a passport agency or center and not when you mail them or apply at a local acceptance facility. Standard service may take between 8 and 11 weeks. This timeframe does not include delivery time. Mailing times vary across the country.

Expedited service takes from 5 to 7 weeks exluding mailing times on the front and back end. Mailing delays may be significant so requesting 1-2-day mailing may greatly help.

Regional passport agencies are offering extremely limited in-person services if you need to travel internationally in the next 72 hours. Those with qualified life-or-death emergencies are prioritized.

Life-or-death emergencies are serious illnesses, injuries, or deaths in your immediate family (parent, legal guardian, child, spouse, sibling, and grandparent) that require you to travel outside the United States within 72 hours (3 business days).

If you need to travel due to a qualified life-or-death emergency, please call the National Passport Information Center for an appointment:

Mondays through Fridays 8 AM to 5PM, call ET 1-877-487-2778 (TDD/TTY:1-888-874-7793) Outside of these hours, 202-647-4000

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