Important Due to Covid-19, processing times for passports are taking longer than normal for both standard and expedited services.

Mutilated passport renewal information

Question:I went to the passport agency at the post office and completed a passport renewal application form.

Sent the new application and all the requested forms and a check registered mail, return receipt requested. I have received a form letter stating that the request was mutilated. The check was cashed.

They now want a complete new application form, new birth certificate and related material, and a new check.

Is there any person I can contact to find out why I received this. If they cashed the check they Must have the rest of the information.

Answer: Passports that are significantly damaged cannot be renewed by mail. The first page of instructions on Form DS-82: U.S. Passport Renewal Application provides applicants with a checklist to verify if they are eligible to use the form. It reads in big bold letters: CAN I USE THIS FORM? Underneath this it reads, "Complete the checklist to determine your eligibility to use this form."

The fourth item on the list states, "My most recent U.S. passport book and/or U.S. passport card for which I am renewing has not been lost, stolen, mutilated, or damaged."

Then, in bold letters, the application states, "If you answered NO to any of the statements above, STOP - you cannot use this form."

Those who attempt to renew a mutilated passport will be asked to appear at an application acceptance facility in order to apply for a new passport. Since the application fee is non-refundable, you are also required to pay the fees for the new passport. Click the links below for information on how to complete this process.

New Passport Requirements

Return to Passport Replacement FAQ.

Click for fast expedited courier service

Top 5 Questions About Expedited Passport Couriers


High demand and mailing delays are impacting how long it takes to get a passport.

  • Standard service is currently taking between 10 and 13 weeks.
  • Expedited service is currently taking between 7 to 9 weeks.

NOTE: Processing times begin when applications are received at a passport agency or center. Requesting 1-2-day mailing service is recommended.

Need to get a passport faster?

More Passport & Travel Information

Getting a Passport Expedited at a Post Office
Requesting express service at post offices and other facilities that accept application forms from U.S. citizens.

Applying at a Regional Passport Agency
Where processing centers are located. How to schedule an appointment. What documents to take with you.

Using a Registered Courier Service
How to pick a legitimate courier service company to assist in getting your passport quickly.

Routine vs. Expedited Passport Service: How to Choose
Guide to help you decide if standard or fast track processing is the best option for your situation.

How to Renew a U.S. Passport Fast
Learn to expedite passport renewals as quickly as the same day. Where and how to renew passport in a hurry.

Expedite Your Passport Now!