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I received my passport but where are my supporting documents?

by Fabiola
(Los Angeles, CA)

Question: The following documents are those that I submitted to you to support my citizenship:

1. My Permanent Residence Card
2. My Original Mexican Passport
3. My Dad's Naturalization Certificate
4. My Original Birth Certificate with the Translation attached in English.

Along with several other supporting documents that proved my dad's custody of me during my entire life here in the U.S. And some of these documents include my dad's tax returns from 2005 and 2006 I believe. Along with a medical record with my dad's signature and my baptism certificate from the year 2000.

None of these have been returned to me yet and I have just received my new U.S. passport. Where are my documents and when should I expect to receive them? Could it be that they are misplaced? Is it normal for the new passport to arrive before the supporting documentation?

Answer: Supporting documents are sent separately from the new passport. They should arrive soon. If not, contact the National Passport Information Center.

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Birth certificate
by: Vicky Miller

Question: I got my passport card around the 10th of June and have not gotten my birth certificate back yet.

I moved to a different apartment in the same complex and turned in my change of address. I called your office about 3 weeks ago, and was told an email was being sent to the correct department for this matter.

When I sent my birth certificate in, I noted on the paperwork the new address.

Thank you for checking into this matter for me, and can someone please get back with me.

Question: Please contact the National Passport Information Center about this matter.

Telephone: 1-877-487-2778

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